Forum Discussion

rfdevil's avatar
rfdevil
New Contributor II
6 years ago

Constant internet drops, especially in the morning

I've been having internet connection problems every few days for a while but mostly just dealt with it but lately it's become really bad to the point that it will drop multiple times within an hour s...
rfdevil's avatar
rfdevil
New Contributor II

Ok, that's not what I was told by a customer service rep, I asked specifically if I had to sign up for the service plan to have a technician come out and they said yes. Who then should I contact to get a technician to come out to check the signal (understanding it's a $75 fee if the issue is inside the home)?

JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Rfdevil

Our team can schedule the trouble call. Please respond in an email with your full-service address and full name to cox.help@cox.com.


Jonathan J
Cox Moderator