Forum Discussion

Allan's avatar
Allan
Moderator
4 years ago
@Trev.io, I can certainly understand your frustration with ongoing service issues and we can take a closer look into this issue for you. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator
  • trev_io's avatar
    trev_io
    New Contributor III
    4 years ago

    I sent an email.  Techs fixed the node and I am still experiencing the same issue.  The fact that I pay over 100$ for this connection is insanity and should be illegal.  I fear no one cares to fix this issue at this point and it all feels hopeless.

    • CrystalS's avatar
      CrystalS
      Former Moderator
      4 years ago
      Hi,
      I see in the thread that you have already sent us an email. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      We can review the account for you concerning your bill. Within the email please send your full name, the primary account holder's name, the complete address. It will be our pleasure to assist you.

      Crystal S.
      Cox Support Forum Moderator