Can we get answers to service issues and compensated for failures?

There are a lot of complaints about service availability on this forum yet no answers.  The responses are all the same... "We are sorry, feel free to contact us, have a nice day.". I am beyond frustrated and entirely dissatisfied with Cox.   I am trapped as Cox has a monopoly in my area.  I have been having connectivity issues consistently over the past few months.  Last night (I work nights) internet was down from 9:30 pm until 9am this morning.  The only answers are we are aware and working on it.  That's my number one frustration is poor reliability with zero consistent results In resolving and no accountability.  Where else do you pay for service, not get it, but are still required to pay????.   My second frustration is the service level.  I pay for 900+G service but have never gotten much over 300G.  It's like renting a limosine but getting a compact.  I have never encountered amore dishonest company than Cox.  They need to offer everyone their fastest service but prorate based on what is actually delivered.   I can't wait until I can move away from Cox.  Guaranteed they would be out of business with these unethical practices if they weren't a monopoly!