Forum Discussion

T_G's avatar
T_G
New Contributor
24 days ago

Lagging speed and stability issues

I have called and got a couple of techs to come out to check the issue I’m having and nothing changed until one tech came out here and ran a brand new line and told me if I had any problems it’s the modem which I ended up taking back to cox and switching it out I’ve played hardwired and WiFi sometimes WiFi is more stable than hardwired it’s only an issues for my brand new game system so it has to be on the cox side help me please maybe I’m in a congested area which it why I’m getting bad signal while gaming idk but I need help 

coxsupport

7 Replies

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    24 days ago

    Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

  • T_G's avatar
    T_G
    New Contributor
    24 days ago

    How long does it usually take to get a response back?

    • Allan's avatar
      Allan
      Moderator
      24 days ago

      Hello. We typically respond via email within minutes unless there is a delay with the delivery. I would check to see if you have received a bounce back message and/or your junk folder to make sure our email is not filtered out.  

    • Allan's avatar
      Allan
      Moderator
      24 days ago

      Hello. I appreciate you checking that for me. In this case, I recommend trying to send the email again. If that does not work, you can reach us at our Facebook page and/or our X page CoxHelp