Can we get answers to service issues and compensated for failures?

Been having the same issues and getting the same run around. We've gotten a new modem from cox because that was their first go to and yet hear we still are months later and hundreds of dollars wasted still dealing with all day outages and spotty midnight connections only to be told we'll have to pay an additional $80 for them to come out and check on their service.

Honestly planning on moving back out to the boonies of Hickory, we never had an issue with like this with Verizon.