Forum Discussion
gdwall
4 years agoNew Contributor II
If you look at your contract with Cox, they don't promise 100% uptime. Same kind of contract the place I work at does for customer web sites. Although we try and for the last few years our uptime is always 98-99%; there are still times when things are out of our control.
So, Yeah. No refund for service outages. Though I do agree COX needs to get off their collective <expletive> and get this fixed it's been over a year and absolutely no improvement in service.
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