Internet outage multiple days without any support
Not sure how or why a company would be out of service for over 4 days and no one has a response other than planned upgrades in the area. How do we get status updates other than form responses of planned upgrades are taking place, since I get this daily now for 4 days without resolution.
Issues with outages.
About 72 hrs ago, we were getting nonstop texts about outages being reported, and then resolved. However during that time, and currently, we have not been able to get our internet working. We have the new Panoramic Wifi Gateway router/modem, provided by Cox. It’s has been doing nothing but blinking orange, then blinking green in a continuous cycle. We’ve unplugged it, reset it, every troubleshooting method out there to no solution We’ve talked toCox (phone and live chat) they argue with us saying there is no outage, sent signals etc, only for them to get off the phone and we get a new text saying there is an outage in our local area. This has continued for 72 hrs. They refuse to acknowledge an outage, only to have us tied to the phone for an hour of “troubleshooting.” The earliest technician appointment is 4 days from now. Anyone dealt with similar and have an idea what to do short of going into the store, which we’re planning on doing next.
Continued Network outage starting March 17th
There have been nightly outages starting at 12:00am and lasting anywhere from 4 to 8 hours. Support has no information about the outages until after the outages end. They can not tell me if there will be more or how long. I just have to wait until the outage starts. Being that I work a night shift from 11:00pm until 7:00am this has been very disruptive. I can not understand why the two divisions can not work together. Everything seems to be a big secret within Cox.
Going on 7 days of Internet Outage
We've been without internet now for 7 days because of an outage and Cox will not provide any indication whatsoever on when service will be restored. Everyday, same message on the page and text:" Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when service will be restored." SEVEN DAYS! We are on a stay at home order from the Governor, so all my work and my children's classes are online. This is the worst experience ever! I've been working of the hot spot on my cell phone just to be able to work and now we've exhausted our data plan and have to pay and extra $300 this month in extra data charges from our wireless carrier. I've called support, done the interactive chat, called technical support, billing and anyone else that will answer or respond and nobody can give me an answer on when we will get our Internet service restored. Beyond frustrating. Does anyone here have a management contact at Cox that can escalate this to resolution? this is completely unacceptable.