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DDeslatte's avatar
New Contributor

Escalation needed; why all the unplanned outages??

I've been a Cox customer since 2005. Since then my service has gotten better speeds and from 2012 on, I usually paid for the top tiers as I am a heavy internet user and work from home.  Now I am paying nearly 60 bucks more a month for the same service Ive had for years. That was annoying but I sucked it up.  There are other options for me but cox has done well by me for the most part so Ive stayed loyal. Now as of this  month nearly 15 of the last 30 days I have had complete Cox outages in my area. These outages are never announced or explained. I have to log on to my account via my terrible cell service to see that there is an outage in my area. Every time. I need to know why. I need to know how long i can expect this abysmal service. I need consistent internet to work. I need prior notice to downtime. I need answers! This is such bad customer service I cannot even begin to explain thoroughly. I really really don't want to switch but att just updated hardware around me and are offering a comparable service. Do I need to go with them? I'm beyond frustrated and exhausted from having to pick up my work late at night bc the internet is finalky back up! Help!! 

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  • Karen_R's avatar
    Former Moderator
    Hello Deslatte,

    Thank you for contacting Cox Social Media team. I apologize for the interruptions. I'd like to take a look into the outages in your area and review the account. Please send this forum post, your full name, and address to We will reply back once we receive the email. Thanks
  • CiscoFanboy's avatar
    New Contributor

    call them and ask them for an RFO (reason for outage) everytime there is an outage.