Forum Discussion

saphilpott's avatar
saphilpott
New Contributor
4 years ago

Continued Network outage starting March 17th

There have been nightly outages starting at 12:00am and lasting anywhere from 4 to 8 hours.  Support has no information about the outages until after the outages end.  They can not tell me if there will be more or how long.  I just have to wait until the outage starts.  Being that I work a night shift from 11:00pm until 7:00am this has been very disruptive.  I can not understand why the two divisions can not work together.  Everything seems to be a big secret within Cox.

connection issues
connection issues disconnect internet drop
las vegas
Outages internet blackouts poor customer service
  • camerondean01's avatar
    camerondean01
    New Contributor
    4 years ago

    We are on day 6 with no internet Cox has no answers no time frame of repair. I suggested they get better technicians 

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi@Saphilpott
    I completely understand how frustrating it is to have outages and not have information on when relief will come. Please email us at cox.help@cox.com with your full name and address, and we can investigate these issues for you.
    Ben S.
    Cox Support Forums Moderator
    • saphilpott's avatar
      saphilpott
      New Contributor
      4 years ago

      As always the same inaccurate response to a valid complaint! 

      • CurtB's avatar
        CurtB
        Honored Contributor
        4 years ago
        As always the same inaccurate response to a valid complaint! 

        Ben asked for your information so that he can research your outage.  What was the inaccurate response?