You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
PHX/Mesa - Constant Near Daily Outages
I have been tracking my internet service since 2020 which pings Google, Level 3, and Cloudflare. If there is no response from all three for 20 seconds, it considers it a external outage (It also checks my internal network as well). This software is on a desktop hardwired to the router and modem. Prior to November 14, on average I would get a few short outages lasting a few to 10 minutes at most per month. Not the most convenient but I know uptime is not guaranteed. 10/9 to 10/26 - 4 outages totalling 25 minutes (max 8 min) 10/26 to 11/14 - 3 outages totalling 26 minutes (max 11 min) After November 14 my outages significantly increased 11/14 to 11/23 - 12 outages totalling 1 hour 39 minutes (max 14 min) 11/23 to 11/24 - 0 outages 11/24 to 12/12 - 46 outages totalling 10 hours 5 min (max 53 min) 12/12 to 12/20 - 5 outages totalling 2 hours 25 min (max 51 min) I have rebooted my router and modem multiple times to no avail. Hotspot from cell carrier has no issues. Only once have I checked my address and it shows there is "performance degradation". Thinking oh hey, maybe they found the issue, I just waited the outage out but continue to have them. This appears to be server side so I don't think any client side fixes will correct the problem since the same equipment was working perfectly fine before the outage spike. Is this just another one of the "deal with it" issues that won't be able to go away?
Inconsistent and Incorrect Outage Information - Extremely Frustrating
I’m beyond frustrated with the way Cox has handled communication about a planned network outage this week. The lack of clarity and consistency in the information provided has been infuriating. Here’s what I’ve been dealing with: Email Notification: I received an email about the outage, but instead of providing a clear date (MM/DD/YY), the email just included a countdown. This is a terrible way to inform customers about a planned outage, especially when sent a week in advance. Conflicting Times in Email: According to the countdown in the email, the outage should begin on 09/04/2024 at 5:00 PM. However, when I clicked the "add to calendar" button, it added the outage for 09/04/2024 at 8:00 AM. This inconsistency leaves me completely in the dark about when I’ll actually lose service. Door Flyer: To make matters worse, I received a door flyer with different times altogether. The flyer says the outage is scheduled for 09/03/2024 & 09/04/2024, with two outage windows: 5:00 AM - 12:00 PM and 12:00 PM - 6:00 PM underlined in marker. Customer Service Confusion: When I called customer service, the representative couldn’t provide any more information than “yes, we sent you an email” and didn’t seem to understand the issue. The same thing happened when I tried the online chat. This morning, I finally reached someone who could tell me the outage had already started—despite my email still showing a countdown of over 31 hours. This entire situation is unacceptable. I’ve been a Cox customer for years, but after this and the multiple outages we’ve had recently, I’m seriously considering switching providers. This needs to be fixed. Your communication with your customers has been awful. As someone who works from home and needs internet access to do my job it's frustrating to not receive correct information even after reaching out to customer service. Below is a screen shot of the email that was taken on 09/03/2024 9:59am which is evidence of my first bullet point above.
Internet Outage
What happened to the internet in 73110? We had internet all through the ice strom then lost it and haven't gotten it back. I keep getting the note of technicians are working on it and no estimate time for when it will be back up. I get things may be hectic but where is the update from Cox on what happened. My work and school is severely affected by this. I would like some sort of explanation.
