Arris SB6190 Cable Modem - RCS Partial Service and SYNC Time Sync Failure (100% Packet Loss)
I've gone through 3 cable modems, 3 wireless routers, and a handful of ethernet cables thinking it was a problem with my hardware. I've blocked every other device on the network for troubleshooting this. It's just my PC on it, hardwired in. The internet works without issues for about 90-120seconds at a time, then there's a 30 second period where I get 100% packet loss on everything. I can't get on any websites, I get disconnected from any games I'm running, etc. Then after 30 seconds, everything reconnects okay. I've rebooted all of my devices three times. I've called Cox and they said everything is testing fine. There's no Cox maintenance in the area and no outages. No construction in the vicinity. Is there anything I could do to diagnose this? Can I buy anything to test the coax drop in the wall or something? https://www.docdroid.net/tJH6C5a/event-log.pdf.html screenshots of the Event Log from the modem page https://www.docdroid.net/RFmVJY2/status.pdf.html screenshots of the Status page but I don't know what any of this means12KViews0likes11CommentsOutage in Northwest Arkansas
Does anyone have any info on the outage in Northwest Arkansas? The outage may cover more of the state. Just curious if there is anything out there that might help those of us that use an internet connection for business ascertain how long it might last. It's never good when there is no info so anything would be better that what I have now.9.1KViews0likes7Comments
PHOENIX AREA DIGITAL PHONE OUTAGE?
Does anyone have any information on the phone outage in PHOENIX, ARIZONA? We work from home and use it the land line for conference calls, etc. It's been almost an hour now and I cannot get through to ANY customer service or technical support chat sessions - they all say they are busy and the link is disabled. Nor can I get through by using my cell phone (which is thankfully with another carrier) on ANY customer service support number listed for the phoenix metro area, AZ. After racking up useless minutes on my cell phone sitting on hold for over 20 minutes with an "ESTIMATED WAIT TIME OF 8 MINUTES" per the message, I gave up. Am calling Cox Corporate PR department now.Solved8.3KViews0likes5Comments
Clueless about phone outage
We lost our internet earlier today, but the phone was still working through the modem. Did a reset and had them send a signal and we got the internet back. 90 minutes later we lost our phone lines. I have a mother with Alzheimer's and the home number is all she remembers. If I call my home #, I get the same message a when I call customer service through a different phone. At a loss considering we were told to contact them if we lost connection again prior to our Monday scheduled appt. Anyone know what's going on?8.3KViews0likes8CommentsAbysmal Upload Speeds
I have already posted this in a thread below and decided to post it in a new thread as to not interfere with the help of the the other customer. I am a Streamer and we have been receiving serious issues with our upload speeds. This problem is near identical to another recent users post. A user that seems to be not too far from us. Also as this user had stated, the issue started directly after a recent outage and we have JUST upgraded to a speed of 300/20. After our upgrade our speeds had been AMAZING, ever since the outage I would seem to have ok speeds here and there but primary my upload has been abysmal. ranging anywhere from 10 up - 2 up. Cox speed test: Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Fri Jul 15 9:18 PM Yes 307 Mbps 9 Mbps 19 millisec 70.185.113.126 Atlanta (Cox speed test actually read 8 but reported 9. Honestly these tests have never seemed to align with our performance) (This speed test was as close to the cox speed test server as possible and was performed just before the cox test. I am able to monitor my output from my streaming software and they align more with speedtest.net) our Download speeds seem to be a bit low and when i called in the agent had informed me that there was some discrepancies with one of our lanes. I am not at all unhappy with the down speed as this is still absolutely more than adequate for me. The up speed on the other hand is a very huge issue. I thought maybe it was on my end but after extensive trouble shooting and a firmware update for my router it would seem this is not the case as far as I can see. This is only confirmed by the fact that others seem to be having the same exact issue. They had scheduled a truck roll which at earliest could arrive by Sunday but I would be pretty PO'd if they got here, nothing was fixed and we were responsible for the charges (especially considering the post I found with the user having the same issue reported 3 techs not fixing the problem.). I'm currently using a Netgear router with the model number: WNDR3700v5 and a modem with: SB6183. I was concerned about throttling, but after reading countless posts on here i'm fairly certain that is not the case. Though I would be lying if I stated that is was not a lingering concern. This is probably not very helpful but here is the tracert to where I am streaming: Tracing route to youtube-ui.l.google.com [216.58.194.142] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1] 2 7 ms 8 ms 7 ms 10.5.0.1 3 8 ms 8 ms 8 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117] 4 37 ms 31 ms 33 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 5 31 ms 31 ms 33 ms 209.85.172.68 6 36 ms 36 ms 38 ms 108.170.240.65 7 37 ms 35 ms 37 ms 209.85.250.83 8 36 ms 36 ms 36 ms dfw06s49-in-f14.1e100.net [216.58.194.142 I would like to ad that I had been a sup for a cable company in Maine for quite some time and am very understanding of network issues and do not want to come off as malicious in the least bit. On the contrary I have been very supportive of Cox and have been delighted with their services. I only hope that this will resolved ASAP as this is quite detrimental to my stream channel. Thanks! EDIT: I should probably mention that I am always wired in. Never wireless. I have tried tests with both the router and direct into the modem many times. I am seeing no errors in the router log. Of course I have tried unplugging and replugging all wires including co axle.7KViews0likes14Comments
Internet outages all week!
All week long, I've had miserable internet speeds. I'll go to the cox speed test, and one moment I'll get 187mbs down and 22 ups, and then 30 seconds later I'll get 62 down and 1.2 up. Every morning I go to the Cox website, and I'm told there's an outage. So I ask for text updates, and every morning, I'm told "good news, your outage is resolved" Only to go back on the site and get told that apparently there's another outage?! It sounds to me like it's been one sustained outage, and they don't want to have something like that in their records, so they just tell us it's fixed when it's not. I don't appreciate being lied to. What's worse, I finally lost my patience and called Cox asking for an explanation of what's happening, and they couldn't tell me anything. Just that there's an outage in my area again, but they "had no notes." When there's outages every day, you need to start TAKING SOME NOTES. Then I'm asked if I want to troubleshoot my modem. WHY WOULD I WANT TO TROUBLESHOOT MY MODEM DURING WHAT YOU JUST CONFIRMED FOR ME IS A SERVICE OUTAGE?!5.9KViews0likes11Comments
Bad internet, Slow internet, Speed issue< router, Electrical ??!!?!
Random internet drop out, Loss of connection, reload error messages, terrible streaming issues, I had better internet five-ten years ago. I dont understand it at all. My speed test shows good, But on any given day I have to reset my router two -three times per day. I have tried chrome, opera, internet explorer. I have scanned my computer for viruses and malware using all my tools that I use to fix those issues. IE, combofix, malware antibyte, hijack this, spybot, etc... I have tried browser safe modes. I even up'd my network bandwidth to see if that would help, It has not. The support department has told me that my network bandwidth never ceilings, so If my router AC1900 is a decent enough router regardless of traffic at any given moment if my bandwidth is not ceiling'd then throughput should be decent enough to get packets in time to avoid, service connection error messages. The messages I am getting are of the type that a packet was sent out and a packet was not received back in the desired amount of time so chrome shows the error reload page a network change was detected. Do I need to up my service bandwidth again? I have four pc's in the house no smart tv's 2 kindles and 3 phones, But I have trouble shot this by making sure that all devices except one are running at a time and I still get the error messages. 2 of the pcs are hard wired, 2 of the pc's are wifi and it does not seem to matter if the connection is wifi or not. Should I be looking at Electrical noise as my issue? maybe get a AC filter? Support has been out multiple times with no fix. They even stated once that they did see an issue but it was not inside the house it was down the street somewhere. that they would fix. I have been a customer for 2 years now, I cant get any other service provider where I live. Desperate, I don't have tv account as I watch all my shows online... Any thoughts?5.9KViews0likes14CommentsNon-stop outages requiring modem reset
This is pretty maddening. For the first few months, service was fine and consistent Now I need to restart my modem at least once a day, almost. (I'm in Irvine, CA.) Today it's been 4 or 5 times. I work from home and having my VPN connection constantly blown is pretty *** terrible. My modem is a Motorola SB6121. Below are my logs and the records from the signal page. Please review and send a technician to fix this. Time Priority Code Message May 06 2013 17:27:56 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 06 2013 17:24:31 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 06 2013 17:19:52 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:13 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 06 2013 17:18:23 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 06 2013 17:06:00 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 06 2013 17:03:35 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 06 2013 11:45:59 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 06 2013 11:37:25 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 02 2013 00:45:25 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; May 02 2013 00:44:41 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:cc:b9:1b:1e:ff;CMTS-MAC=00:1f:ca:20:29:78;CM-QOS=1.1;CM-VER=3.0; Downstream Bonding Channel Value Channel ID 99 97 98 100 Frequency 585000000 Hz 573000000 Hz 579000000 Hz 591000000 Hz Signal to Noise Ratio 38 dB 38 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 0 dBmV 1 dBmV 2 dBmV 0 dBmV Upstream Bonding Channel Value Channel ID 1 2 3 Frequency 23810000 Hz 30210000 Hz 35580000 Hz Ranging Service ID 1246 1246 1246 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec Power Level 48 dBmV 49 dBmV 49 dBmV Upstream Modulation [3] QPSK [3] 64QAM [3] QPSK [3] 64QAM [2] QPSK [3] 16QAM Ranging Status Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 99 97 98 100 Total Unerrored Codewords 75949277 75950192 75949193 75949403 Total Correctable Codewords 44 0 17 0 Total Uncorrectable Codewords 1507 570 1628 13625.7KViews0likes7Comments
