Internet outages all week!

Still an issue; and now I see the estimated time to resolution has been pushed back since 9:30. I'm betting tomorrow morning I'll get a text telling me everything's fine, only to find a "new" outage when I try to get online (when you tell me repeatedly that the issue is resolved and then tell me there's a new outage, it's pretty clear that the issue was never resolved, and whomever is reporting that it is need to be more thorough before wiping his hands and saying "job's done).

 This has been a consistent issues SATURDAY. Tomorrow will be a full week. Connection comes up, stays a little while, goes away entirely. What the heck HAPPENED that it's taking this many days to resolve an issue with so many customers? After this long, aren't we entitled to at least be told what this is? Is a little customer communication that much to ask? What is it? Line cut during construction? Car crash into a node? What is taking a week to restores service?

When all this is over I'm calling customer service for a credit on my account. I took this week off for a "staycation" so I could de-stress and just enjoy some time to myself. I would have just gone to work had I known I'd be unable to play my games, watch my streams, or even work, because service would be unreliable this entire time.

Hello, looking into this and currently there are two open tickets.  One is currently being worked on by our maintenance team which is the noise on our carriers that is creating packet loss to modems in your area.  For the past couple nights we have a engineering ticket open applying software upgrade patches in our overnight maintenance window and will continue tonight and the 20th-23rd.  Its possible the work they have performed created the noise, however it may not and is only a standard problem their teams face on a normal day.  Hopefully the noise can be resolved for good today for you and other than the upcoming maintenance windows coming up the service will restore back to its normal state.  Again, sorry for the ongoing issues and provided all the information we have.

The responses from Cox are completely unacceptable and so is their inaction/inability to resolve the issue.

I took 5 days off for this weekends early access release of the new Final Fantasy XIV expansion to ensure I was able to be on in time to take advantage of some features that are finite and limited. Now you are telling us that this issue will go on until the 20th...maybe the 23rd, completely ruining my vacation and my experience in the game. The whole reason I switched to you is because of my last ISPs failure to provide this service reliably and without extended downtime. In other words, you guys are pulling the same ** and I might as well switch back to them, because at least their on demand selections are better. If I am going to get crappy internet no matter where I go, might as well go with the cheaper option with more movies available.

Your 15.00 credit is a joke. Not even close to the extra money I forewent thinking I was going to have a nice relaxing 5 day weekend to play my game. Your customer service is a joke, a bunch of automotons repeating the same generalized,worthless information in a disinterested tone, seemingly forgetting that WE are the reason they get a paycheck. In the past 10 hours of experiencing 0.02 to 0.06 mbps (AOL dial-up level internet) I have been given no less than 6 different reasons why this is happening and 4 different quoted resolution times, 3 of which have gone and passed and my internet is still slower than AOL 2.5.

You best believe that I am taking every opportunity to post the picture of my download crawling at 0.02 mbps for over 9 hours now with 822 minutes left to download a 5.5GB patch that has only made it's way to 2.45 GB completed in 9 hours on every social media website known to man and on every forum dedicated to the game of 6,000,000 players to entice them NOT to use Cox if they wish to have an acceptable experience. I can't even call you schmucks to complain because the connection is so poor no one on the other end can hear me. Forget TV, I remember scrambled porn stations in 1992 coming in clearer than the ** I have now.

It's 2017 and in 3 days your inexperienced, unskilled network engineers cannot resolve an outage and have left me just anticipating to start hearing dial-up modem sounds every time I open Chrome.

Just like Wraith said, get an all clear message and 30 minutes later another outage message with no resolution in sight. Time to go to the FCC for failure to deliver on advertised service, at this point I am ready to spend the 200.00 to escalate this to a formal complaint. Balls in your court now Cox.

Well look at that. Last day off, wake up... OUTAGE. Are you serious? This makes a full WEEK. Saturday through Friday. Not a sing day with steady internet. And you guys are telling me this is due to YOUR maintenance? You knocked out my signal for a WEEK and didn't say anything until I came here looking for answers? What the *** kind of customer service is that? You people have ruined my vacation. I am SO furious right now!

Yep, their customer service is a joke, their technical aptitude is a joke. Cox is a joke. Sad they have so many employees wasting good oxygen.

Just went into a Cox solution store (there's one just up the street from me, so I was passing it anyway) to see if they knew what was going on. Geeze. I actually felt bad for that guy. He told me they hadn't been able to demo their product all week. Can you imagine working at a store whose sole business is to sell phone, TV and internet, and every day for a week you have to tell every customer that comes in that your phone, TV and internet doesn't work, and hasn't for days?

Gotta be like working at McDonalds and running out of chicken, beef and fries.

Are you in RI too Wraith?

No, Fredericksburg, VA. This is happening in RI, too? WOW. So it's not just my area's management, huh? That's messed up.