Internet outages all week!
All week long, I've had miserable internet speeds. I'll go to the cox speed test, and one moment I'll get 187mbs down and 22 ups, and then 30 seconds later I'll get 62 down and 1.2 up. Every morning I go to the Cox website, and I'm told there's an outage. So I ask for text updates, and every morning, I'm told "good news, your outage is resolved" Only to go back on the site and get told that apparently there's another outage?!
It sounds to me like it's been one sustained outage, and they don't want to have something like that in their records, so they just tell us it's fixed when it's not. I don't appreciate being lied to. What's worse, I finally lost my patience and called Cox asking for an explanation of what's happening, and they couldn't tell me anything. Just that there's an outage in my area again, but they "had no notes." When there's outages every day, you need to start TAKING SOME NOTES. Then I'm asked if I want to troubleshoot my modem. WHY WOULD I WANT TO TROUBLESHOOT MY MODEM DURING WHAT YOU JUST CONFIRMED FOR ME IS A SERVICE OUTAGE?!