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New Contributor

Abysmal Upload Speeds

I have already posted this in a thread below and decided to post it in a new thread as to not interfere with the help of the the other customer. I am a Streamer and we have been receiving serious issues with our upload speeds. This problem is near identical to another recent users post. A user that seems to be not too far from us. Also as this user had stated, the issue started directly after a recent outage and we have JUST upgraded to a speed of 300/20. After our upgrade our speeds had been AMAZING, ever since the outage I would seem to have ok speeds here and there but primary my upload has been abysmal. ranging anywhere from 10 up - 2 up.

Cox speed test:

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Fri Jul 15 9:18 PM	Yes	307 Mbps	9 Mbps	19 millisec	70.185.113.126	Atlanta

(Cox speed test actually read 8 but reported 9. Honestly these tests have never seemed to align with our performance)

(This speed test was as close to the cox speed test server as possible and was performed just before the cox test. I am able to monitor my output from my streaming software and they align more with speedtest.net)

our Download speeds seem to be a bit low and when i called in the agent had informed me that there was some discrepancies with one of our lanes. I am not at all unhappy with the down speed as this is still absolutely more than adequate for me. The up speed on the other hand is a very huge issue. I thought maybe it was on my end but after extensive trouble shooting and a firmware update for my router it would seem this is not the case as far as I can see. This is only confirmed by the fact that others seem to be having the same exact issue. They had scheduled a truck roll which at earliest could arrive by Sunday but I would be pretty PO'd if they got here, nothing was fixed and we were responsible for the charges (especially considering the post I found with the user having the same issue reported 3 techs not fixing the problem.). I'm currently using a Netgear router with the model number: WNDR3700v5 and a modem with: SB6183.

I was concerned about throttling, but after reading countless posts on here i'm fairly certain that is not the case. Though I would be lying if I stated that is was not a lingering concern.

This is probably not very helpful but here is the tracert to where I am streaming:

Tracing route to youtube-ui.l.google.com [216.58.194.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 7 ms 8 ms 7 ms 10.5.0.1
3 8 ms 8 ms 8 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117]
4 37 ms 31 ms 33 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109]
5 31 ms 31 ms 33 ms 209.85.172.68
6 36 ms 36 ms 38 ms 108.170.240.65
7 37 ms 35 ms 37 ms 209.85.250.83
8 36 ms 36 ms 36 ms dfw06s49-in-f14.1e100.net [216.58.194.142

I would like to ad that I had been a sup for a cable company in Maine for quite some time and am very understanding of network issues and do not want to come off as malicious in the least bit. On the contrary I have been very supportive of Cox and have been delighted with their services. I only hope that this will resolved ASAP as this is quite detrimental to my stream channel. Thanks!

EDIT: I should probably mention that I am always wired in. Never wireless. I have tried tests with both the router and direct into the modem many times. I am seeing no errors in the router log. Of course I have tried unplugging and replugging all wires including co axle.

14 Replies

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Keilah
New Contributor
Problem was solved with a simple one way splitter screwed into the back of the modem. Seems to have balanced out the signal. Thanks Cox. I have been extremely happy with your service!
Keilah
New Contributor
Well the problem seemed to have been cleared. As soon as the Tech was here the speeds were the best they had been since this problem started happening. Now after an hour stream suddenly it tanked again. I removed the splitter which seemed to fix the problem for now. Ugh so frustrating.
Becky
Moderator
Hi Keilah,

Cox does not throttle internet speeds. What have your speed test results been since the tech's visit?
Keilah
New Contributor
I definitely wouldn't want to assume that you do throttle. It's not really the most practical conclusion to come to. I'm just stumped as to what else it could be. The tech came by and showed me the signal coming through the house. It was obvious that something was wrong with the upload. Pretty much every line was reading failed. He gave me a one way splitter and messed with the phone a bit and everything appeared to be fine. I did a speed test and from the speed test alone I could tell it was behaving the best it had since before the outage. It jumped to 30 Mb instead of the slow crawl its been giving us. An hour after he left it died once again. Around the same time it always dies. 4-5 PM. It just seems like a really crazy coincidence. Especially considering we have never had a single problem before this outage and I'm reading a lot of people having the exact same problem following an outage. A lot of these people on the forum that I'm reading about seem to never have fixed their problem. Why was it never a problem before? Again this is very detrimental to my work. Cox is the only company in our area willing to provide fantastic down speeds with a great upload. Our only option would be going to another provider who has speeds of 5/20. I would hate to have that down speed and I've always loved your services before this, but i cannot afford to have these upload speeds. My concerns of throttling were not that we were being singled out or that the intent was malicious. It was more the thought that it had to do with network issues related to the outage, possibly trying to use what working lines you had left to provide the best speeds possible to neighboring households.
Keilah
New Contributor

Today same results. Upload started strong and started degrading at about 4-4:40 PM. I thought that water getting into the lines could be a possibility but have ruled that out as yesterday there was no rain, it was very warm and it still happened. Its consistent enough that my viewers have started stating the times that my internet will ** out. I started at a solid 30 up today, by 4-4:30 it had degraded to 24 up. I find this hard to believe as my software was not even outputting half that and the most I ever output is 7500 kbps. Even with half my internet there should be enough headroom for that signal. As of now my speed test readings are saying:

Second test on the same server (To display consistency):

Here is a 3rd test reading from the next closest server:

I understand that you may be asking for a reading of the Cox speed test for other reasons but these have never been reflective of our internet speeds no matter how slow they get. I almost 100% of the time get similar reading from the Cox site.

Start Cox
Net Download
Speed Upload
Speed
Latency Your IP
Address
Cox Market

Tue Jul 19 6:13 PM Yes 317 Mbps 32 Mbps 20 millisec 70.185.113.126 Atlanta

The following is a traceroute to to where I stream. Clearly the signal has more interference once it reaches Cox servers, though I'm unsure of if this is enough to make such a dramatic difference.

Tracing route to youtube-ui.l.google.com [216.58.218.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 7 ms 8 ms 9 ms 10.5.0.1
3 10 ms 7 ms 14 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117]
4 31 ms 30 ms 31 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109]
5 32 ms 33 ms 31 ms 209.85.172.68
6 35 ms 36 ms 35 ms 108.170.240.66
7 35 ms 36 ms 36 ms 72.14.234.141
8 36 ms 35 ms 36 ms dfw25s07-in-f14.1e100.net [216.58.218.110]

Trace complete.

Here is the tracert to www.cox.net

Tracing route to www.cox.net [68.99.123.161]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 8 ms 10 ms 8 ms 10.5.0.1
3 7 ms 6 ms 7 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117]
4 20 ms 20 ms 23 ms dukedsrj02-ae4.0.rd.at.cox.net [68.1.1.123]
5 20 ms 21 ms 19 ms 68.1.15.238
6 20 ms 21 ms 21 ms 68.99.123.4
7 20 ms 21 ms 20 ms ww2.cox.com [68.99.123.161]

Trace complete.

We were supposed to have someone check the lines today, though its doubtful they have been as of yet if they are coming at all today. I have been on the internet pretty much since the moment I awoke and our internet has not lost all connection once and clearly the issue has not been resolved. I had asked the first tech if we could try a modem swap, but he said he was fairly confident that was not the issue. The splitter I was given has seemed to stop working since about an hour after he left, though that would align with the times the internet usually stops acting properly.

I will continue to post speeds tests as the internet continues to degrade throughout the day. Often going as low as .5 mb upload.
Keilah
New Contributor

Sorry I had forgotten to bypass the router on those last speed tests. These are results with the bypassed router:

Here is the results from the Cox Speed Test which again seems to be unaltered, though my signal seems to still be degrading quickly as other speed tests are showing.

Start Cox
Net Download
Speed Upload
Speed
Latency Your IP
Address
Cox Market

Tue Jul 19 6:30 PM Yes 337 Mbps 32 Mbps 19 millisec 70.185.113.126 Atlanta

Your efforts and reply are appreciated. Thank you.
Keilah
New Contributor

almost an hour later. 7:16 pm
BrianLC
New Contributor
I wish I had your speed, mine is down to single digits Meg up and down!
Keilah
New Contributor
I am sorry to hear that, though honestly it might as well have been that due to why we decided to shell out for ultimate. BUT a tech came out today, very nice gentleman, he seemed to have spotted what he was pretty sure was the problem. It seems that there was some problem with the connection from the box never being changed so that we were able to maintain full speeds. this was causing a very high signal which was causing the degradation. I don't want to jump the gun and says its fixed, but it does appear to be so thus far. I will check in tomorrow with new readings.
Keilah
New Contributor
This is getting ridiculous. Despite being told by the tech that everything was fixed for the second time and once again receiving a good signal for about an hour after the tech had departed, upload speeds are at an all time low. In fact, a speed test will not even finish, as I have been trying to finish one for the past hour with no luck. All readings freeze at .01 upload. the best I can provide is this local screen shot that I then had to edit the size of with a photo editor to even get it at a size that I can place on the forum.

It took me an hour (It is now 3:22 AM) to even get these results to you in the manner provided. I am beyond frustrated at this point.