Forum Discussion

KJP70's avatar
KJP70
New Contributor
3 years ago

Outage

My Cox fiber internet has been out now over 24 hours. My entire neighborhood went down after a thunderstorm yesterday. Would really like to know when this will get fixed in 34476. This should not take this long to fix if they have competent technicians.

fiber
outage
slow repair
  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    Check your ONT, if the PON is green, you should be online, and restarting your wireless router should do the trick. If the ONT is in alarm, then call Cox, and see if they show an outage, and if not, setup a Trouble call. 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      Do you keep asking where is your ONT?

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      3 years ago

      Are you asking where your ONT is? I wouldn't know. It could be in an equipment closet?