Recent Discussions
Not happy at all
I have had Cox since I have moved out of my parent's home in 2005, Tried to move but came right back. Every time I have an issue I try to chat but am always sent to the loyalty department. Chat seems to be useless if all they do is give a number to call. And Loyalty really doesn't treat you like they truly care about how long you have been there. I was told when I got my contract last year that HBO would be free the life of my 24 months but this month I have been hit with the $15.99/mo. not only that I have called to cancel several time and was told different things about the cost to cancel. One minute I am told it is $10/mo (12 months remaining = $120) for the remaining months of the contract and then the loyalty dept tells me it will be well over $200 to cancel. I called in like I usually do to see about getting another promotion so my bill doesn't jump and was told there is nothing that could be done, so pretty much pay the $200 and something to cancel plus the bill I owe, or simply shut up and deal with what I am being charged. This was by the same agent in the loyalty dept. I repeatedly stated I do not need the phone or tv, but still no help. Now All I want is the internet and phone which I found with AT&T will only be $60/mo plus tax, but through Cox it will be close to $120/mo which doesn't save me jack when I am or was paying $45 per month for tv phone and internet. TV you are paying for all commercials, have to subscribe to watch any good movies even with HBO there is nothing. I am disgusted in the service. My internet is always slow and frustrates me so much I hate getting on my computer. AT&T service was far better and I had no problems. Now my bill is $190.18 including the HBO that was suppose to be free and I am being told that what I have is the cheapest! Loyalty customer service not for the customers and I remember now why I cancelled the first time.
Ubee Modem Constant Disconnections
Hello Support, I have a Ubee dual band router. The 2.4Ghz band is constantly disconnecting from the Internet on an almost daily basis, while the 5Ghz band is stable. I always have to unplug/plug the modem since there is also no apparent way of doing a soft restart. Also, it's not an option to ignore the issue because I have some devices that only use the 2.4Ghz band. Hopefully, someone will be able to help, Adam
FOX NOW - Fox.com video access
I have the Cox Essentials t.v. package plus internet and cannot get access to watch FXX shows at Fox.com or through the FXNOW app. I've exchanged emails with the FXNow support and Cox support with no success. Nobody can tell me why I get the error message that I need to 'upgrade my subscription' when the channel is included in my t.v. lineup. Does anyone else have this issue? Any suggestions (besides switching providers)?
Not getting advertised speeds?
I recently upgraded from preferred internet to the premier service. However after resetting my modem I am still receiving my old speeds of 50mb. Can anybody from cox assist me please? My modem/router model is the netgear N450 which says on the cox approved modem page that it is capable of the premier service.
Fake E-Mail
From: Cox Communications, Inc. Got this in my E-Mail and am sure its not from Cox made the mistake of opening it .this is what I received. Am I in Any danger? From: Cox Communications, Inc. javascript:addContact('/do/mail/message/addMultipleContacts?recipient=from', 'INBOXDELIM46401');javascript:addContact('/do/mail/message/addMultipleContacts?recipient=from', 'INBOXDELIM46401');javascript:updateMultipleSenders('/do/mail/message/blockSenders?dummy=1','INBOXDELIM46401');javascript:updateMultipleSenders('/do/mail/message/blockSenders?dummy=1','INBOXDELIM46401');
