Worst company to work with ever do not use for home internet!!!!
Terrible service, constant disconnects and unreliable. Customer services doesn’t follow up and you need to describe situation over and over. Techs don’t show up on time or at all. Reps lie and say they will call back but won’t. Was told to behave by customer service when asking to speak with a supervisor after being on the phone for unresolved issues - RUDE! They don’t care about customers. Techs have been working on issue for over a week but service still is unrealiable. Pay for service that doesn’t work and they won’t refund. Worst company every!!!!96Views0likes6Comments
Guest Wifi Network Removed - Really Cox no options to fix this?
I recently discovered that Cox deleted the guest network from all customers that have Panoramic Wifi without notifying anyone. Thanks Cox. After several calls with techs I finally talked to one that told me they were deleted as some compatibility issues were occurring with cable box systems. They also said there are no options to get a guest network other than to possibly buy your own modem or get a different service. Again, thanks Cox. Is this for real? Hasn't the Internet, Wifi, etc. been around for 25+ years? If this problem exists I find it hard to believe that Cox HAS NO QUALIFIED NETWORK INFRASTRUCTURE ENGINEERS that can look into this and fix the problem. Cox, please take ownership of this and find a way to give guest networks back to your customers. It is the right thing to do. If you don't, believe me other companies will. Please help.1.1KViews0likes6Comments
The Deceptive Promise
I am writing to express my frustration and disappointment with the reward program COX has been promoting. Despite meeting all the requirements and following the instructions diligently, I never recieved the rewards that were advertised. I have contacted your customer service multiple times, but each time I receive vague responses or promises that the issue will be resolved soon and today they said that I was never eligible for this reward and will not be honoured. As a loyal customer, I faced significant trouble due to false promises made by Cox, which leading me to move my services from COX.138Views1like1Comment
On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.32KViews0likes4Comments
Macon GA- 31204 Cox Internet outage Any info Timeline? ETA
Does anyone in the area of 31204 (or surrounding zip codes) Macon, GA have ZERO internet service due to an “outage”? My service has been off for over a week now and I get nowhere with the chat or the phone reps. They regurgitate a script (ad nauseam) and ask if there’s anything else they can assist me with. Yes, please cancel my service and let me go elsewhere that actually can get their act together long enough for me to receive the service I’m paying for. If you’re in the area, and your internet is down, please reply with any info or timeline that you may have heard.537Views0likes2CommentsCox install contractors
I've had cox Internet before about 4 years ago, recently had it reinstalled. The coax line from the outisde box ran to front of the house the the coax jack going into the house to hookup into the modem. Since then I've changed where my computer is located and where I put the modem. Now I want the coax jack to run to the back of my house to a back room. Do that I don't have to run coax through the attic. I have a brick home. The original instal had no masonry drill bit to go through brick. Rescheduled another contractor and had a note put on the ticket that I have a brick home. That contractor didn't bring a masonry bit. He goes to buy one then tells me two hardware stores didn't have them. Third contractor showed up. Not only did they NOT have a masonry bit. But they didn't have drill. Who goes to a job without a drill when your job will most likely have you using a drill. Cox has a serious problem with their contractors.301Views0likes1CommentInternet Outages AGAIN!!
I have had 4 outages in the last week in my area/neighborhood near Buffalo and Summerlin Parkway. (7 total in the last 3 weeks) I called Friday to get credited for the outages and Cox did but when asked why or will these keep happening?.. nothing. I understand COX is going to keep us in the dark about what causes their problems but for the amount we pay there should be some "communication" (haa, get it!) from them about a service that we rely on now as much as power and water! This has made me start looking to get a second connection which I should have to do. And Cox doesn't care they have the monopoly over most the area. A class action suit would be nice.1.1KViews1like13Comments
Internet drops every 10-20 minutes?
We had a recent storm that knocked the internet out. Now the internet drops every 10-20 minutes with no consistent connection. Somethings got to change with cox… Tried talking to support but it’s a “real agent” robot that sends replies that have nothing to do with the issue I have. If another service was allowed to operate in my area I would be gone in a minute. What steps can I take to get my connection back and steady? “Live agent” help is not an option because they are not real people from my experience.403Views0likes4Comments
Internet drops every 10-20 minutes?
We had a recent storm that knocked the internet out. Now the internet drops every 10-20 minutes with no consistent connection. Somethings got to change with cox… Tried talking to support but it’s a “real agent” robot that sends replies that have nothing to do with the issue I have. If another service was allowed to operate in my area I would be gone in a minute. What steps can I take to get my connection back and steady? “Live agent” help is not an option because they are not real people from my experience.