"Increased internet traffic" and "Network impacting event"
How would Cox react if I sent a note to their payment center stating that I had "Increased banking traffic" that created a "budget-impacting event", therefore making it impossible to pay my bill? Well, we all know, they'd turn OFF my service at a minimum. I wish I could "turn off" Cox by firing them, and choosing another broadband service, but there are no other choices where I live.
Is there any way to get the service i pay for?
I'm generally a tolerant person. I'm not one to complain about a service or meal unless its absolutely horrendous. Yet here i am, so you know where this is going. We recently moved to Phoenix AZ from Kansas City MO where we thoroughly enjoyed our Google Fiber internet service (gigabit up, gigabit down, Unlimited data, $70 a month) We had it go down about once in 5 years. Night and day better than your service in every way, probably why you lobbied to keep Google out of Phoenix, but I digress. Now we have Cox, because that's our only option. To say we are completely frustrated and angry is a severe understatement. At first it was annoying how much more we had to pay for worse service. Gigablast, plus having to pay for unlimited data means a cool $179.00 a month, and only a 30mb upload speed compared to the gigabit we had. But hey, at least it was mostly pretty stable. Until this June. Since then its down nearly every day, often multiple times a day. What is going on? I pay 179 a month and for the past 2 months its down ALL THE TIME. 5 times a week, at a minimum. When it is working, we often get .5mb upload speeds. This is completely unacceptable. No bill credits for the horrible service, no discounts. Just horrible service with no apologies. Funny how if i don't pay my bill ill get a late fee, but you dont have to pay a fee when you don't provide the service you are supposed to. I get that you guys have a monopoly and really don't care, but PLEASE at least fix your service so it functions reliably. Not only am i having to pay outrageous sums every month for sub par service, but as i work from home, you are literally costing me money. I've tried calling, I cant ever get ahold of anyone who will help or cares, at best they kick me to chat service with someone in Bangladesh. In fact, right now I'm hot-spotting my phone just so I can log into your forums to tell you how bad your service is and plead with you to do SOMETHING about it. I'm fully aware you don't care, I'm fully aware you probably wont help me either. I have no choice but to pay you for your horrible service if i want internet at my house. But hey, at leastI feel a little bit better getting to vent about it.
Are you fed up with excessively high data usage?
I've been a network engineer for several years, my boss for much longer. We have been compiling tons of information on Cox and the way they do "business" for awhile now under different alias' and addresses. With enough leverage, I feel like we have collected sufficient data to finally push back and would like to compare / contrast with others of a similar mindset. I am absolutely confident at this point there is a case to be made here. I doubt we will garner enough support to achieve a class action, but it certainly doesn't hurt to try. That being said, we are more than happy to take on a standard lawsuit ourselves and leave "you" anonymous. If you would like to discuss this in more depth please send me an email at - oldbadgernewtricks@gmail.com (not my primary email for obvious reasons) if you have any material you would like to add or would just simply like to support. I'm not here to debate or discuss on the forums and frankly I don't expect this post to remain up for long, I am just going through the proper channels first so I can document them deleting my post before escalating to more visible options.
Disconnects Every 5m - 85615
https://drive.google.com/file/d/1W2-Yp__l8aZQr8X-OmnyaKSc_RN_33hl/view?usp=sharing Please see attached Connection Log. Something is wrong with my provisioning, or something with the way my modem is being programmed. I have traded out my modem THREE times. I have had Cox out to the house At least 3 times. I have spoken to an engineer. There is nothing wrong with the connection lines, there is nothing wrong with the modem. However, something is causing my modem to drop every 5 minutes, on the 1 and on the 6. It has been doing this for SIX WEEKS. If I have a computer plugged directly into the modem the network card had to reconnect to the modem as the connection completely drops every 5m. This is the THIRD Modem that does this. If I had any other options for High Speed Internet, I would be canceling my Internet and going with them. However, all the other options *** even more than Cox does. so I am stuck with a limp COX internet connection, in need to Internet Viagra. I have yet another tech coming out tomorrow, but all they are going to do is look at the lines, determine it's not a line problem, and then close the ticket. AGAIN. What does it take to get someone who has ownership of a problem and will see it through to the end?
Your support agents via Live Chat service are lying to me.
I opened a chat this afternoon with a support agent to ask about a problem with a particular Wi-Fi hotspot that I've been using for the last year or so. The agent told me that the hot spot was undergoing maintenance. I informed the agent that the problems have been ongoing for about 2 weeks then the agent told me it was only reported yesterday. So I asked the agent why the hotspot with still visible and why I could see a signal coming from it if it was undergoing maintenance, wouldn't a hotspot that's undergoing maintenance be offline? No I was told that you could still connect to it so that brought me back to my original problem: why can't I connect to this hotspot that I've been using regularly for a year and I'm in the same exact spot and nothing has changed other than the fact that this hotspot is got a very weak signal coming from it? I was assured that technicians are working on it but there would be no estimated time that it would be fixed. So being skeptical with that answer I opened a chat with another agent. This time I started by asking if there were any known problems with Wi-Fi hotspots in the zip code where I'm at. This agent took some time and then came back with an address that was different from the address where I am. A completely different hotspot. So I then asked the agent if that was all the problem hot spots within that zip code and ask if there were any more. Well at that point the agent had cut off the conversation. I believe that the agent knew that he was caught in a lie. I see a pattern where support agents give answers based on the information that I give them and tailor their responses to avoid admitting things that make Cox look bad or that are embarrassing for Cox. And this pattern isn't anything new. I've experienced it several times in the past and it's been for the same exact issue, although not the same location but the same issue. So a few hours later I opened up a chat with a third agent. This agent told me that there were NO reports of a problem with the hot spot that I had mentioned to the first. So let's review here: agent #1 and agent #2 both told me that the hotspot was undergoing maintenance and agent #1 also told me that a customer reported a problem with it yesterday. The third agent told me that there were no reports of problems with the hotspot. Then when I mentioned that the versions of the situation that I was receiving we're not matching up between different agents the third agent attempted to do some damage control by some type of vague answer that made it sound like some agents have some information and other agents have their information and that they don't all necessarily draw from the same information. Can you see why I am extremely unhappy with the abysmal service that I'm getting? Why would anyone continue to do business with a company that's clearly training their people to lie to customers? I'm trying to think of one good reason why I should not close my account todayCapping Internet usage is a slap in the face for COX customers.
here is what COX has to say: I’m really sorry you’re experiencing this problem. Cox Data Service is never been unlimited but limited 1024 Gb ( 1 terabyte per month) Cox notified all his customers that they were no longer going to do exceptions for those customers going over the Data limit and that any additional block of 50 Gb would be charged $10.00 each. Notifications were sent via email, Account alerts sms, Bill and also on the bill news from cox. That's what happened when there is nonet neutrality. internet providers can do what they want, I am not even talking about the privacy of our data. I am taking out my TV and internet and going with a different provider and pay only for internet. no respect for customers.
Abuse of Internet by "JustAnswer"- How to report to FCC
I am trying to report an internet service called "Just Answer" to the FCC. It is a "legal" outfit, which takes $ 5 for a question, then wants $ 60 to continue. I went with $ 5 but the answer was not useable, I declined the ongoing questions for $ 60. Then my credit card was charged with $ 60 by a company "ASKaPRO". When I disputed the charges and called the number connected, I got no help, I was told, I had signed for membership, which I didn't and they could refund my money. I found ASKaPro online and sent them an email. The Owner came back immediately and said, they have no dealings with 'JustAnswer" . This is internet fraud and when trying to file a complaint, FCC is asking for my Internet provider. Does anybody know how to go about it? Thank you! It is not the amount of $ 60 but the fact that, so many internet purchases can be "crooked" and I think it should be reported. I have been in touch with the REAL "ASKaPRO".
