Disconnects Every 5m - 85615
Please see attached Connection Log. Something is wrong with my provisioning, or something with the way my modem is being programmed. I have traded out my modem THREE times. I have had Cox out to the house At least 3 times. I have spoken to an engineer. There is nothing wrong with the connection lines, there is nothing wrong with the modem. However, something is causing my modem to drop every 5 minutes, on the 1 and on the 6. It has been doing this for SIX WEEKS.
If I have a computer plugged directly into the modem the network card had to reconnect to the modem as the connection completely drops every 5m. This is the THIRD Modem that does this.
If I had any other options for High Speed Internet, I would be canceling my Internet and going with them. However, all the other options *** even more than Cox does. so I am stuck with a limp COX internet connection, in need to Internet Viagra.
I have yet another tech coming out tomorrow, but all they are going to do is look at the lines, determine it's not a line problem, and then close the ticket. AGAIN.
What does it take to get someone who has ownership of a problem and will see it through to the end?