Is there any way to get the service i pay for?

I'm generally a tolerant person.  I'm not one to complain about a service or meal unless its absolutely horrendous.  Yet here i am, so you know where this is going.

We recently moved to Phoenix AZ from Kansas City MO where we thoroughly enjoyed our Google Fiber internet service (gigabit up, gigabit down, Unlimited data, $70 a month) We had it go down about once in 5 years. Night and day better than your service in every way, probably why you lobbied to keep Google out of Phoenix, but I digress.

Now we have Cox, because that's our only option.  To say we are completely frustrated and angry is a severe understatement.  At first it was annoying how much more we had to pay for worse service.  Gigablast, plus having to pay for unlimited data means a cool $179.00 a month, and only a 30mb upload speed compared to the gigabit we had.  But hey, at least it was mostly pretty stable.  Until this June.  Since then its down nearly every day, often multiple times a day.  What is going on?

I pay 179 a month and for the past 2 months its down ALL THE TIME.  5 times a week, at a minimum.  When it is working, we often get .5mb upload speeds.  This is completely unacceptable.  No bill credits for the horrible service, no discounts.  Just horrible service with no apologies.  Funny how if i don't pay my bill ill get a late fee, but you dont have to pay a fee when you don't provide the service you are supposed to.

I get that you guys have a monopoly and really don't care, but  PLEASE at least fix your service so it functions reliably.  Not only am i having to pay outrageous sums every month for sub par service, but as i work from home, you are literally costing me money.

I've tried calling, I cant ever get ahold of anyone who will help or cares, at best they kick me to chat service with someone in Bangladesh. In fact, right now I'm hot-spotting my phone just so I can log into your forums to tell you how bad your service is and plead with you to do SOMETHING about it.

I'm fully aware you don't care, I'm fully aware you probably wont help me either.  I have no choice but to pay you for your horrible service if i want internet at my house.  But hey, at least I feel a little bit better getting to vent about it.