Forum Discussion

chaz493's avatar
chaz493
New Contributor
4 years ago

Is there any way to get the service i pay for?

I'm generally a tolerant person.  I'm not one to complain about a service or meal unless its absolutely horrendous.  Yet here i am, so you know where this is going. We recently moved to Phoenix AZ...
bad service
ConnectionLoss
Cox
wallabi's avatar
wallabi
New Contributor
4 years ago

yo i cant even play counter strike without rubber banding everywhere with my 170 dollar a month .11 mbs daily upload avg.. i mean they just down graded there 300/30 users to 500/10 lol. i dont think they have any plans on upgrading there stuff.. there just gonna keep taking new clients  when they already have to many active avg usage.

  • shipracer's avatar
    shipracer
    New Contributor III
    4 years ago

    Start with an FCC complaint, make sure they know the tactics they are using against consumers. Scamming them into a $10/month fee, new modems, $75 charges etc..

    Anything but troubleshoot their issues.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Wallabi

    I completely understand the frustration of having poor upload speeds. Some of the readings on your modem look a little unhealthy. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?


    Ben S.
    Cox Support Forums Moderator