I feel like I’m being extorted by Cox

Question

The guy on the phone said I needed a technician to come out free of charge because the connection wasn’t working .. so of course I said okay send a tech out free of charge and now I have a bill of $200 .. $100 each for 2 pro hookups ??? What the hell ? Now I have to call and be on hold tomorrow via phone or waste my time going down to cox communications in person … the cox guy on phone said they had to come out free of charge because he couldn’t do it and it’s part of the free service from cox and now they are trying to charge me $200 … they are totally ripping me off … more like stealing from me ! I’m not paying for your Cox SCAM … I feel like I’m being extorted … This is criminal on the part of cox communications in my opinion … they are charging me for something that they said was free and now charging me an insane $200 for some guy to come out literally for 5 minutes…. These charges better be removed from my bill or I will take you to small claims court and maybe even a class action lawsuit . Listen to the recorded phone call of the guy saying it was free …. If anyone else has had this happen, let’s get a class action lawsuit going and get to the bottom of this crap …&nbsp;

dorism · Answer

I’m truly sorry for the inconvenience you’re experiencing. To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.

darkatt · Answer

Free of charge for a self install would be achieved if the issue was a problem with Cox providing a signal up to your home. If the issue is IN the home, IE your wiring, splitters, cables, barrel connecters in wall plates, etc, then there is a pro install charge.&nbsp;