Forum Discussion

Gpannone's avatar
Gpannone
New Contributor II
2 months ago

Worst company to work with ever do not use for home internet!!!!

Terrible service, constant disconnects and unreliable. Customer services doesn’t follow up and you need to describe situation over and over. Techs don’t show up on time or at all. Reps lie and say they will call back but won’t.

Was told to behave by customer service when asking to speak with a supervisor after being on the phone for unresolved issues - RUDE! 

They don’t care about customers. Techs have been working on issue for over a week but service still is unrealiable. 

Pay for service that doesn’t work and they won’t refund. Worst company every!!!!

Cox
  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi Gpannone,

    Customer service is very important to us.  We value you and want you to have a positive experience with us.  The purpose of our Internet Forum is to allow customers to discuss technical topics related to residential internet.  

    Would you allow me an opportunity to address each of your concerns?  If so, please send us an email with your full name and address to Cox.help@cox.com.  I'd love to help.   

    Cox Support Forum Moderator

    • Gpannone's avatar
      Gpannone
      New Contributor II
      2 months ago

      I have spent hours and hours on the phone with tech troubleshooting and resetting everyday. Also had multiple visits from field techs that can’t fix the problem on the poles outside my house involved burned cables and defective parts which are in turn making my service not able to be solved from in my house. Problem is outside haven’t had reliable service without interruption in months. Haven’t had internet for a week. Are you going to help me climb up the telephone poles and fix what’s wrong outside?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Did you want to troubleshoot or vent? If troubleshoot, can you give some data on the problem and your setup?

  • Gpannone's avatar
    Gpannone
    New Contributor II
    2 months ago

    Do you work for them I have spent hours and hours on the phone with tech troubleshooting and resetting everyday. Also had multiple visits from field techs that can’t fix the problem on the poles outside my house involved burned cables and defective parts which are in turn making my service not able to be solved from in my house. Problem is outside buddy. Are you going to help me climb up the telephone poles and fix what’s wrong outside? I am not venting I am warning you this company isn’t a fair one.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 months ago

      No, I don't work for them. If you had read the welcome post like is the proper thing to do when joining a forum, you would see this is a place for users to help other users troubleshoot. It isn't a place to soapbox and "warn" people that Cox is a bad company. What do you think that will accomplish? Are you imagining a situation where a person with Cox randomly find this forum, sees your post and thinks "well darn, I better cancel my service"? This post wasn't about you trying to help people. You did it because it made you feel better. If you were nice, I would have tried to help. Shown you how to escalate the situation. But now I will just ignore you. Happy Valentines Day. 😍