Hi Gpannone,
Customer service is very important to us. We value you and want you to have a positive experience with us. The purpose of our Internet Forum is to allow customers to discuss technical topics related to residential internet.
Would you allow me an opportunity to address each of your concerns? If so, please send us an email with your full name and address to Cox.help@cox.com. I'd love to help.
Cox Support Forum Moderator
I have spent hours and hours on the phone with tech troubleshooting and resetting everyday. Also had multiple visits from field techs that can’t fix the problem on the poles outside my house involved burned cables and defective parts which are in turn making my service not able to be solved from in my house. Problem is outside haven’t had reliable service without interruption in months. Haven’t had internet for a week. Are you going to help me climb up the telephone poles and fix what’s wrong outside?
