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- DarkattValued Contributor III
what kind of modem? Is it online and working?
- BruceHonored Contributor III
Does the app or your account respond with "something went wrong" after your attempts to reset? If you have no connectivity to Cox, you'd get no reset signal.
You could send an email to cox.help@cox.com with your full name and complete address for a rep attempt. As a last resort, I'd factory reset the modem and try again.
- WiderMouthOpenHonored Contributor III
Why do you need to reset the modem remotely? Is someone not on site to power cycle it?
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