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Hi Yme76, according to Paramount+ Support (help.paramountplus.com/.../Why-am-I-still-seeing-ads-when-streaming-video-on-demand-with-the-Commercial-Free-plan) the majority of Paramount+ shows are ad-free. However, select shows do have promotional interruptions (a brief break in programming to let you know about other Paramount+ shows), and live TV will include commercials. -Becky, Cox Support Forums Moderator
Sorry but no. My wife was watching The Good Fight (on demand) and in addition to an ad at the beginning, in the midst of it got four minutes of commercials. That's not "ad free" or a brief promotional. What we're getting on Cox is Paramount Essential, even though we' re paying for Premium through paramount.com.
I am also experiencing the same issue. I verified my log in, verified my premium level on contour application settings. I also verified by pausing the episode I was watching on Contour (with 4 minute commercial periods). I then switched over to my Roku box and unpaused the same episode, and did not have commercials the rest of the entire episode. Approx 40 minutes. There seems to be an issue, unless Cox is inserting ad content on their own.
I am having this same exact problem as are others on at least one other Cox forum thread. Apparently, it's not an uncommon problem between Cox and Paramount+.
For the record, no amount of logging out/logging in or log out/DVR resets/log in or DVR cache clearing makes a difference. The full 4-minute ad blocks are displayed on Cox devices but not on devices connected from the web.
I suspect that most, if not all, Paramount+ premium subscribers will have this same issue if they try to view shows on P+ over their Cox Contour 2 device.
Please Cox, try and view show on demand from a premium P+ account on a Contour 2 box and see the behavior for yourself.