Forum Discussion
I am also experiencing the same issue. I verified my log in, verified my premium level on contour application settings. I also verified by pausing the episode I was watching on Contour (with 4 minute commercial periods). I then switched over to my Roku box and unpaused the same episode, and did not have commercials the rest of the entire episode. Approx 40 minutes. There seems to be an issue, unless Cox is inserting ad content on their own.
@Retired-Chief
Please try clearing the cookies/cache on the contour box. Then sign out, back in, and reboot the cable box. Let us know if this helps.
Jonathan J
Cox Moderator
Please try clearing the cookies/cache on the contour box. Then sign out, back in, and reboot the cable box. Let us know if this helps.
Jonathan J
Cox Moderator
I am having this same exact problem as are others on at least one other Cox forum thread. Apparently, it's not an uncommon problem between Cox and Paramount+.
For the record, no amount of logging out/logging in or log out/DVR resets/log in or DVR cache clearing makes a difference. The full 4-minute ad blocks are displayed on Cox devices but not on devices connected from the web.
I suspect that most, if not all, Paramount+ premium subscribers will have this same issue if they try to view shows on P+ over their Cox Contour 2 device.
Please Cox, try and view show on demand from a premium P+ account on a Contour 2 box and see the behavior for yourself.
- Dear @Hackman,
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
