Forum Discussion
I have sat on the phone on hold for the 1.5 hours needed to discuss with Paramount. They said immediately it was a problem with their app. I opened a trouble ticket for my Samsung app and for the Cox Contour app. However, I have discussed this with Cox and they just replied "Huh that sounds strange". You are not wrong that the Cox app is NOT working correctly for some (maybe all) as I have the same problem on the Contour Box.
I have the same issue as well. I've signed out and signed back in multiple times. Also the set top boxes reboot every night so I don't think rebooting will help. Seems it might be a good time to jump ship and dump cox cable all together. I hope you guys get this fixed quickly as I already paid too much for your service the way it is.
- Dear @Flammable Phrases,
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
