Forum Discussion

Yme76's avatar
Yme76
New Contributor
4 years ago

Why do I still get ads on my Paramount plus account on contour app? I have a primeum account?

BenS1's avatar
BenS1
Former Moderator
4 years ago
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Hi @TiffanyROM
I know how important it is for you to see your favorite content via the Paramount + app. Are you only having that issue on the Contour App or is the issue happening while using the app on your smart TV as well?

Ben S.
Cox Support Forums Moderator
mamaspat's avatar
mamaspat
New Contributor
4 years ago
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I too get ads (4 minutes long) when accessing paramount + from contour. I do not get ads when I access straight on app on smart TV or web.  So it’s definitely COX inserting the ads in the streaming or not permitting FFWD to skip the ads.  One day when there is another provider in my area, I will consider other cable and ISP providers!  That day can’t come soon enough!

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
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    @Mamaspat

    On the remote hit contour, go to the gear icon, on the box you need to go to settings >>>>> privacy>>>> clear cookies and local storage. Then reboot the cable box and let us know if that helps.

    Jonathan J
    Cox Moderator