Forum Discussion
Hi Yme76, according to Paramount+ Support (help.paramountplus.com/.../Why-am-I-still-seeing-ads-when-streaming-video-on-demand-with-the-Commercial-Free-plan) the majority of Paramount+ shows are ad-free. However, select shows do have promotional interruptions (a brief break in programming to let you know about other Paramount+ shows), and live TV will include commercials. -Becky, Cox Support Forums Moderator
I have sat on the phone on hold for the 1.5 hours needed to discuss with Paramount. They said immediately it was a problem with their app. I opened a trouble ticket for my Samsung app and for the Cox Contour app. However, I have discussed this with Cox and they just replied "Huh that sounds strange". You are not wrong that the Cox app is NOT working correctly for some (maybe all) as I have the same problem on the Contour Box.
I have the same issue as well. I've signed out and signed back in multiple times. Also the set top boxes reboot every night so I don't think rebooting will help. Seems it might be a good time to jump ship and dump cox cable all together. I hope you guys get this fixed quickly as I already paid too much for your service the way it is.
- Dear @Flammable Phrases,
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
Thanks for taking 1.5-hour on-hold hit for us all with Paramount! Hopefully, they will make it a priority to fix this but I'm not holding my breath.
FWIW, I emailed Paramount support 2 weeks ago (tomorrow) and have yet to hear back from them. Yesterday, I followed up with an email to the automated response email for the first email ticket and then opened another email ticket referring to the first. Still nothing. Apparently, no one at Paramount's assigned to respond to the support system.:(
