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I have sent 5 emails regarding my Call History not working to the address in the subject line of this post (that included the required periods after cox on both sides of the @). Moderators on this Forum have told me they were received and answered. I have not received any of the answers. I did receive one phone call after requesting it in my 4th email. I have asked that the contents of the Cox responses be posted to the forum, and faxed to me, and mailed to me, and read to me over the phone so I can see what they say. I check my Spam folder frequently, and search each one for the letters "Cox" in the address or subject line. I also do this for any emails in my Inbox that I mark as spam. I do not have any spam filters set up but I also check my Trash folder to see if any Cox emails have been sent directly there. I have not blocked any domains. I have not changed whatever the default sensitivity is for spam or security or whatever. All other emails from Cox are being received, such as notices that my bill is ready to view online and reminders that my bill is due to be paid in 7 days. Emails to me from all my other email contacts are being received. Anyone else having this problem?
There are 2 options under Settings to enable email notifications:
1. Click Profile picture in upper-right corner2. Select Settings3. Under Options tab - Enable email contact - Allow this site to contact you
Those are two of the options in "Settings" that haven't been available to Cox customers for over four years. Uncheck one or more of them to turn them off and click "Save". Leave the page and come back. Options you unchecked will be checked again. (If you can't turn a setting on/off, it's not an option). Those settings aren't on by default or we would all be getting email notifications every time we get a Forum notification. Random email notifications that we do occasionally receive are a Forum glitch.
Earlier in this thread, I posted four links to Forum posts that referenced this.
Doesn't inspire confidence that they will fix either of my problems any time soon (call history not working and not receiving emails they claim they sent). It's like being in the group that receives a placebo in a drug trial.
Well...1) Call History not working...2) No SMTP from Cox.com to SBCGlobal...3) No SMTP notifications from Cox Forum. Discrepancies with Cox is like a continuously unraveling thread.
You've missed so much Call History in the last 3 weeks...you should implement your own Call History tool. Hmm? I can't think of nothing.
The fact that the Forum "Settings" page can still be reached at all after more than four years is an indication that it probably still works for companies that pay for that feature in their licensing agreement. Cox probably dropped Forum non-essentials from their licensing agreement to reduce the fee they pay to their vendor. The vendor may have chosed the final "Save" step as the choke point, because it was the easiest to implement... or for spite.
Edit: The Forum "Settings" page does retain one working function. The "Subscriptions" tab may be used to "unsubscribe" from email notifications for all four forums from a single location. "Unsubscribe" could also be performed at the individual home pages for each forum.
"Unsubscribe" prevents Forum notifications for all but the threads to which you have posted. To prevent notifications for those threads, click "Turn Reply notifications off" in the lower right of the selected thread.
I'm going to change my Forum ID to "Dorothy"
Okay, let's see it.