I checked my Forum profile and settings and all boxes for email notifications are checked but no email address is shown nor is there a field to enter one. Does it just default to the email address on my Cox account? That is the address that is not receiving emails from cox.help@cox.com although it does receive them from all other Cox addresses. It dawned on me to ask because my Forum ID is not the same as my Cox ID and if they have separate email addresses perhaps that is the cause of the problem.
Secondly, I joined the forum with a different Forum ID but a year or two after my last post that ID disappeared. So I created the one being used now which is similar, but not identical, to the first one. Could something about that history explain why I am not receiving emails?
Is there a way for me to check the email address used for my Forum ID?
Does it just default to the email address on my Cox account?
Forum notifications would use whatever email address you used to establish your account on the Forum.
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Forum ID is not the same as my Cox ID.
I don't believe it needed to be the same as your Cox userID. The Forum server would be different than the server with your Cox account
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Could something about that history explain why I am not receiving emails?
If the first Forum account is different from your second account, the first account probably still exists but you're just not using it. Again, whatever email address you used to establish your second account should be receiving any email from the Forum.
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Is there a way for me to check the email address used for my Forum ID?
I scoured my settings and didn't see any reference to what email address my account on the Forum is using.
Moderators can open your profile in the Forum to research your information. I once asked a question and I think it was Jonathan to have copied-and-pasted my last name from my account into the post. Your SMTP address may be on an admin page for the Forum.
Edit: It took some searching...
When a person initially signs up for the Cox Support Forum, they're asked to enter their cox.com User ID and Password, then click Sign In. This creates their Forum account. (Their Forum ID is not the same as their Cox account ID. A person can be signed into their Cox account and the Forum at the same time. If they sign out of the Forum, they're still signed into their Cox account and vice-versa).
The new Forum user will enter the Forum Name that will identify them in the Forum and the Forum Email address to use for Forum email notifications. It can be whatever email address they want to use. This email address is private and is not publicly shared. (It doesn't appear to be privately shared either. The email fields in my profile are blank). Although Forum email notifications are disabled (along with all other Forum Settings), this email address may be identified if a Forum email notification, that occurrs randomly from time to time, is received. Of course, if the Forum email address is an email account that's no longer used, those random email notifications won't be available to be viewed.
It seems a person may have to be a Cox customer to join the Cox Support Forum. But since a Forum ID is independent of a Cox account, the individual could continue to sign into the Cox Support Forum after they're no longer a Cox customer.
My posting this morning was copied from an email I sent to cox.help@cox.com. In it I included my name, address, phone & fax number, Forum ID and password, and a link to this thread. Haven't received a reply. I feel like a mushroom - - kept in the dark and covered with mulch..or something.
