Did not receive an email notification that your comment.was posted.
On the Call History Not Working topic, days were wasted speculating as to what the EXACT email addresses were on the emails from Cox that I WAS receiving, speculating that none of them were from the Cox.com domain. As it turns out mynotifications@cox.com is the address of the emails received announcing that my bill is now available to view online.
I'll ask some of my neighbors who they use.
Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums. I never signed up for email notifications, but I randomly receive them. The only one I'd received this year was on 8/1 until I received five more since last Friday. I created a Filter Rule to mark them as read and file into a "Forums" folder so that I can monitor when this occurs.
You were rather insistant that your billing notifications were coming from an email address with a different domain. You even got annoyed when I said the email regarding your bill probably came from mynotifications@cox.com.
Now that we know you're receiving email from @cox.com addresses too, I'm more convinced than ever that the issue is somewhere in your email settings. You may know this already, but just in case, here's a link to How to Set Junk Mail Settings in SBCglobal.net Mail
You need to provide answers when people ask you questions. (There's no reason to remove the periods from cox.help@cox.com). You also need to provide all relevant information. Your email provider would have been relevant to anyone not familiar with your issue.
I corrected my earlier reply to you 6 days ago that no emails were from Cox.com with the following to you on the same day:
"The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (mynotifications@cox.com). When you print the email, the top part with www.cox.com in it doesn't print." This was followed by 3 more examples of emails received with different Cox domains, not relevant here now.
I apologize for letting my frustrations contribute to my lack of civility. I appreciate all the efforts that everyone puts in. But I feel as if I am chasing my tail
I am not an expert with any of this stuff. I am an average user.
But here are your own words in your comment above that I am responding to here, "Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums. I never signed up for email notifications, but I randomly receive them."
So who owns this problem? You never signed up to receive notifications but randomly receive them. I just signed up a few days ago to receive them and but have not received any. So to me it sounds like Cox owns the notifications problem. It has nothing to do with email. It has everything to do with lousy programming and debugging. If Cox can screw this up they can do the same to email responses they send out from their help desk. Or are you telling my I caused this problem by joining the Forum 4 years ago?
When trying to solve a problem I attempt to eliminate any excuses for failure. So when someone suggested I must have marked Cox emails as spam, I deleted all my spam filters. I never blocked any domains.. I put help.cox@cox.com in my email contact list, etc. etc, etc.
I have tried to respond to every question. My response to Bruce above about why l removed the periods from cox.help@cox.com originally included a comment that other forums sometimes remove valid email addresses from comments and that was my attempt to prevent that from happening with Cox. That part of my reply is not shown above and I probably accidentally deleted it while cutting and pasting during the editing process.
But no matter what I do or say, the problem always come back to being my fault. Block spam - - that's the problem. Don't block spam - - you must have done it and some point and don't remember. You failed to tell us you use SBCGlobal. I've sent 5 emails with SBCGlobal in my address. And I DID eventually put the info in my comments on the Forum. Oh, gosh, if only I had done it sooner the problem would have been solved, but it's too late now. All my fault. Oh woe is me.
Random email notification is a known Cox issue, but it’s irrelevant to your issue.
The reason I suspect your issue may be caused by your email settings is because what you’ve posted hasn’t inspired a lot of confidence. I don’t think you’re lying, just possibly uninformed. For example, it’s been almost four years since you joined the Cox forums, but here are a few of the things you didn’t know:
I believe you when you say you don’t have any spam filters and you’re not blocking domains. I just have no way to be sure you're familiar with all your settings. You could be mistaken. That’s why I posted the "how to" link.
The issue could also be with your email provider, but I don''t belive the issue is with Cox. To my knowledge, there has been no other report of the inability to receive email from cox.help@cox.com.
@Becky, would it be possible to confirm the emails that Cox Social Media believe were sent to MasterMyDomain were sent and not returned undeliverable?
Also, on the odd chance that he included some subtle something in his emails to you that could be causing an issue, could you initiate a test email to him from cox.help@cox.com (not a reply) with no links or attachments?
I did not know forum email notifications aren’t available. How could I know?. There's a box to check if you want to receive forum email notifications so a couple of days ago I checked it.
Forum "Settings" haven't been available for more than four years.
Unable to change Forum Setting <== 6 months ago
Cannot update my settings <== over 2 years ago
Forum settings will not save <== over 3 years ago
Forum Settings Not "Sticky" <== over 4 years ago
I appreciate you staying after this.
When I mentioned "forum notifications" it was within a different topic and I don't remember seeing the history of that pop up like it did when I started the new topic Emails Not Being Received. Maybe I just didn't notice.
I'm past my bedtime too. Good night.
