MasterMyDomain
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Joined 7 years ago
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Re: Disappointed in the Contour 2 4K set top box
My Cox office in North San Diego County still had hard drive DVRs when mine died 30 days ago. It's an Arris AX013ANC. It does daily updates in 5 minutes but a recording has disappeared twice after a daily update. This problem has been covered in this forum for at least 7 years. If you have more than one Cox office near you, give them a call to see if they have any hard drive models.21Views0likes0CommentsRe: DVR Recordings Disappear on New DVR
Three minutes after today’s daily update I checked the recordings and one disappeared (had been recorded one week ago). So 8 minutes after the update had finished I unplugged the DVR, waited 5 minutes and plugged it back in. It finished rebooting in 4 minutes. I waited 3 minutes then checked and another recording had disappeared (had been recorded late last night). I’ve had this new DVR for 1 month and this is the second time a recording disappeared after a daily update. Recordings have never disappeared between updates. Updates are scheduled for 8:00-10:00AM and I have kept a log every day, usually skipping updates every other day. Today's was 11/16/2024 at 9:22AM PST. I don’t need support, just wanted to give you some feedback that unplugging/replugging didn’t restore a deleted recording but instead deleted a second one.11Views0likes1CommentRe: Cannot get into phone tools to check call history
I emailed the following to Letitia: "It's working now. Previously when it was in the sign-in loop for me it didn't give an option to log out and retry, it only showed a link to 'go straight to your destination.' Clicking on it didn't work and I couldn't get back to the Cox home page to log out. Whatever you did must have fixed it." After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper. Thanks to all.41Views0likes2CommentsDVR Recordings Disappear on New DVR
My old Arris AX013NC finally failed and was replaced with an Arris AX013ANC. Both are hard drives. Recordings had been disappearing on the old one and the daily updates were taking one hour to several hours to finish. The new one finishes the daily update in 5 minutes. I changed the preference for daily updates to 8:00-10:00AM which allows me to skip every other day and then scheduled 30 minute recordings of the first 38 episodes of reruns of an old series. Ten days later, after an update, one episode disappeared, the 27th out of 38 (season 2 episode 3 recorded one week ago.) On both the old and new DVR, recordings only disappeared after a daily update or if the DVR was rebooted. Sometimes it’s immediately after the update, but occasionally it will be about 45 minutes after. It doesn’t happen after every update (3 updates did not have any recordings disappear on the new DVR and the old DVR behaved the same way). This has been an issue for at least 7 years and is always blamed on the DVR failing. I think it’s just lousy software. Shouldn’t it back up the recordings before starting the update and restore any that disappeared? That would also make it easy for Cox to transfer recordings to a new DVR when an old one fails. It’s very frustrating to record something and not know if it will still be there when ready to watch it. For those who have the daily updates done overnight, if recordings disappear that is probably the cause. I wonder if this is happening on the DVRs that store recordings in the cloud.105Views0likes5CommentsRe: Why does my TV stays on rebooting/ welcoming loading screen?
Mine was doing this and 2 Cox techs said the DVR was failing which turned out to be correct. It would only do this after the Daily Update (someone called it a refresh update) or if the DVR was unplugged then plugged back it. The incoming signal to the DVR was strong and clear. Apparently whatever device in the DVR that tries to connect to the Contour system fails, which causes it to keep retrying. Just for fun I experimented with rearranging the splitters, putting an attenuator on the DVR, and keeping a log of everything that happened on the DVR and TV during the rebooting process. For 7 weeks it would take from 1 to 7 hours for it to stop rebooting and have the DVR come on. I changed the daily update schedule to run between 8:00-10:00AM which allows it to be skipped. On the day it failed, it had been rebooting for 16 hours when the DVR showed some status codes and the clock came on which happens just before the flashing 3 dots appear on the TV before the DVR comes back on. The 3 dots never appeared and 4 minutes later the DVR rebooted. Four days later it was still in a coma and has now met its maker. RIP. The rebooting process was occasionally causing one or two recordings to disappear. They never disappeared at other times. If recordings were scheduled or in-process during the rebooting, they would initially appear on the list of recordings when the DVR came back on but would bring up error messages if attempted to watch them. If left alone they would disappear after 15 minutes, and sometimes an older recording would also have disappeared. If there weren't any recordings scheduled or in-process during the rebooting, an older recording would sometimes have disappeared 45 minutes after the DVR came back on My replacement DVR has worked for 16 hours. I skipped the daily update 🤪.14Views0likes0CommentsRe: MeTV Picture Quality
For me it's Rewind channel 819. It was doing this on my mini-box when my DVR was down, but then it also did it on my new DVR. It may have also done it on MeTV channel 808, but it's playing OK now. I'm just reporting it to confirm CWC1's problem. I don't need to have it fixed86Views0likes0Comments