MasterMyDomain
Contributor II
Joined 7 years ago
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Re: Call History Not Working
Yes, I do have Voice Tools Spam Blocker on. And it's possible that the number used by the bank may have been labeled as Spam? There was a Cox phone number that called me and it was labeled as Spam? Even if they are blocked and don't ring my phone, they still appear on the Call History Report. I'm anxiously awaiting to see what's on it - - it's been 3 weeks without it.10Views0likes1CommentRe: Call History Not Working
Here is another clue about robocalls possibly causing the Call History Report to not display any calls. A bank called me to provide a security code when I was logging in to my online account with them. The call did not come through - - the phone did not ring. Tried it twice. The bank's number is not in my Cox phone address book, so either Cox labeled this number as Spam? or only numbers that are in my address book are getting through (I've tested with 7 different phones which all rang my phone & displayed the Caller ID on my TV). By the way, I emailed my robocall suspicions to Cox a few days ago (for the second time) and their response was "What is a robocall."25Views0likes4CommentsRe: Call History Not Working
The Call History Report stopped displaying any calls on 12/13/24. Coincidentally, robocalls also stopped ringing my phone, displaying the Caller ID on the TV, and going to my answering machine. Incoming personal and business calls have continued to work normally during this entire time. I reported this earlier, then a couple of robocalls did ring for a couple of days, but since then have stopped completely since 12/16/24. Is there a chance that the blank Call History and absence of robocalls are related? Perhaps Cox figured out how to block all robocalls but that fix also blocked anything from posting to the Call History?43Views0likes7CommentsRe: Call History Not Working
My "Missed" tab displays nothing now or since this problem started. Neither do the "All" or "Voice Mail" tabs. I've been calling from my cell phone every day but not answering it and sometimes get a robocall, also not answered. Unblocked robocalls are still near zero after averaging 10 a day for a long time.29Views0likes0CommentsRe: Call History Not Working
Thanks for all the details. Mine still shows nothing. On Dec 17 Cox sent an email, "The ticket submitted for this issue is marked resolved and we have verified the fix for many individuals, I am so sorry you are still having this issue. I would like to correct the entitlements for you and have you report back if you are able to view the call history afterwards." Nothing changed after that so I sent them the following, "This also happened 3 years ago and my Call History did not work for 126 days. I lost a week of calls. Perhaps the solution that was done then will work now." I included the link to that old topic on the Forum. As of an hour ago the report still shows no calls for any of the options.87Views0likes3CommentsRe: Call History Not Working
Happy to report that a robocall's Caller ID appeared on my TV this morning and went to my answering machine, thus I am still getting them. Never thought I'd say that 🤣. So not all robocalls are being blocked and that's not the cause of Call History still not working.105Views0likes0Comments- 51Views0likes0Comments
Re: Call History Not Working
Maybe it's a coincidence, but after the Call History stopped displaying any calls on Dec 13, all robocalls have stopped ringing the phone or going to my answering machine. Is Cox blocking all robocalls and that is causing the Call History to fail? Both the phone and answering machine work when I call on my cell phone and my wife's. Without the call history I can't tell if the robocalls are being blocked but being posted there. For reference, in November I had 88 robocalls and 10 (11%) were blocked by Cox. For Dec 1-12 there were 54 robocalls and 16 were blocked (30%), a big increase in the blocked percentage. All the blocked calls appeared on the Call History when it was working. I also emailed this to Cox.123Views0likes1CommentRe: Call History Not Working
Thanks, Curt. I'm wondering if they even read the comments here. I included the link in the email I sent them and their response asked if the problem was on the Cox website or the TV. My email response to that included a screen shot of the Call HIstory with no data displayed.60Views0likes0Comments