Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
I mentioned previously here, and in an email to Cox, that shortly after the Call History stopped working I stopped getting robocalls and perhaps this was a related issue. I test the phone every day with my cell phone & friends/neighbors calls and it works. Today I received 4 robocalls so far. Their Caller IDs all appeared on the TV and I was able to do a search on them to make sure it wasn't anyone I know. At least one was listed with Nomorobo as a spam call from AT&T to switch to their fiber-optic system recently installed in my neighborhood. With no Call History for over 5 weeks, and a 126 day failure 3 years ago, and 2 shots of trequila, AT&T is getting prettier.
Robocalls continued today. None of the calls are showing the "Spam?" warning at the start of the Caller ID.
I'm sorry you've continued to have trouble with robocalls. We'd be glad to further review this issue. Please email our team at cox.help@cox.com
Thank you.
I've been emailing them since 12/14/2024 and sent a follow-up 2 hours ago.
My call history log is also blank. I can access settings and address book but no call history anywhere. Called tech support. They don't know why It isn't showing up. They can see it at their end. I recently registered with no more robo giving them my phone number and provider information in addition to activating it on phone tools settings. Would that effect the call history log?
The All tab in my Call History was blank when I had a saved voice mail message. Immediately after deleting the voice mail, call records displayed in the All tab again. There's no way to know if you'll get the same result, but you could try deleting all saved voice mails. If you do, let us know what happens. But, even if some call records display, there are other known issues. Cox recently said they're still working on them.
