Cox Pedestal Help!
I am on the board in an HOA community Mesa, Arizona. It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 times they sent a tech TO MY HOUSE to "fix my internet". I repeated over and over that my internet was fine, I needed someone to replace a pedestal in the community (wires hanging out, tricycle wheels caught in it, it's a hazard and a blight, etc.) After repeated phone calls to Cox, and wrong type of work orders being created, I finally contacted Cox Corporate and waited forever to get a response. No help. I next went to Social Media (as I recall). Next, I went to the City of Mesa, they put a call into Cox for me. Finally was put in touch with a manager at Cox. I tried contacting this same manager via email with no response. I then tried calling this manager and the phone number is no longer good (I'm assuming because the call does not go through).
Now, I need to have this pedestal replaced at one of our homes in the community. Do I have to go back the the City of Mesa and complain about Cox not providing a reasonable method to get someone the maintain their equipment (Pedestals)?
Hi CarlaVala123,
Customer Service is very important to us, but it looks like we haven't done a great job of displaying such. I am truly sorry for all the frustration and aggravation you have been through seeking help. You reached the right place....Almost.....Please if you would, send us an email to Cox.Help@cox.com with the address and my team would be happy to get this reported to the appropriate team. Please be sure to include the image so that we may attach it to our communication. We look forward to hearing from you.
Cox Support Forum Moderator
