Cox Pedestal Help!

I am on the board in an HOA community Mesa, Arizona.  It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 times they sent a tech TO  MY HOUSE to "fix my internet".  I repeated over and over that my internet was fine, I needed someone to replace a pedestal in the community (wires hanging out, tricycle wheels caught in it, it's a hazard and a blight, etc.) After repeated phone calls to Cox, and wrong type of work orders being created,  I finally contacted Cox Corporate and waited forever to get a response. No help.  I next went to Social Media (as I recall).  Next, I went to the City of Mesa, they put a call into Cox for me. Finally was put in touch with a manager at Cox. I tried contacting this same manager via email with no response. I then tried calling this manager and the phone number is no longer good (I'm assuming because the call does not go through). 

Now, I need to have this pedestal replaced at one of our homes in the community. Do I have to go back the the City of Mesa and complain about Cox not providing a reasonable method to get someone the maintain their equipment (Pedestals)?