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I have sent 5 emails regarding my Call History not working to the address in the subject line of this post (that included the required periods after cox on both sides of the @). Moderators on this Forum have told me they were received and answered. I have not received any of the answers. I did receive one phone call after requesting it in my 4th email. I have asked that the contents of the Cox responses be posted to the forum, and faxed to me, and mailed to me, and read to me over the phone so I can see what they say. I check my Spam folder frequently, and search each one for the letters "Cox" in the address or subject line. I also do this for any emails in my Inbox that I mark as spam. I do not have any spam filters set up but I also check my Trash folder to see if any Cox emails have been sent directly there. I have not blocked any domains. I have not changed whatever the default sensitivity is for spam or security or whatever. All other emails from Cox are being received, such as notices that my bill is ready to view online and reminders that my bill is due to be paid in 7 days. Emails to me from all my other email contacts are being received. Anyone else having this problem?
I checked my Forum profile and settings and all boxes for email notifications are checked but no email address is shown nor is there a field to enter one. Does it just default to the email address on my Cox account? That is the address that is not receiving emails from email@example.com although it does receive them from all other Cox addresses. It dawned on me to ask because my Forum ID is not the same as my Cox ID and if they have separate email addresses perhaps that is the cause of the problem.
Secondly, I joined the forum with a different Forum ID but a year or two after my last post that ID disappeared. So I created the one being used now which is similar, but not identical, to the first one. Could something about that history explain why I am not receiving emails?
Is there a way for me to check the email address used for my Forum ID?
Does it just default to the email address on my Cox account?
Forum notifications would use whatever email address you used to establish your account on the Forum.-----Forum ID is not the same as my Cox ID.
I don't believe it needed to be the same as your Cox userID. The Forum server would be different than the server with your Cox account-----Could something about that history explain why I am not receiving emails?
If the first Forum account is different from your second account, the first account probably still exists but you're just not using it. Again, whatever email address you used to establish your second account should be receiving any email from the Forum.-----Is there a way for me to check the email address used for my Forum ID?
I scoured my settings and didn't see any reference to what email address my account on the Forum is using.
Moderators can open your profile in the Forum to research your information. I once asked a question and I think it was Jonathan to have copied-and-pasted my last name from my account into the post. Your SMTP address may be on an admin page for the Forum.
Edit: It took some searching...