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I have sent 5 emails regarding my Call History not working to the address in the subject line of this post (that included the required periods after cox on both sides of the @). Moderators on this Forum have told me they were received and answered. I have not received any of the answers. I did receive one phone call after requesting it in my 4th email. I have asked that the contents of the Cox responses be posted to the forum, and faxed to me, and mailed to me, and read to me over the phone so I can see what they say. I check my Spam folder frequently, and search each one for the letters "Cox" in the address or subject line. I also do this for any emails in my Inbox that I mark as spam. I do not have any spam filters set up but I also check my Trash folder to see if any Cox emails have been sent directly there. I have not blocked any domains. I have not changed whatever the default sensitivity is for spam or security or whatever. All other emails from Cox are being received, such as notices that my bill is ready to view online and reminders that my bill is due to be paid in 7 days. Emails to me from all my other email contacts are being received. Anyone else having this problem?
Not much help, but I just tested my Call History and it's working. Do you know of any neighbors also subscribing to Cox? If so, perhaps the neighbor could try to duplicate your discrepancy within your same enclave. If not, at the least my comment could test your notification feature from the cox.com domain.
Just curious...why are you removing the periods from the Help Desk address?
Did not receive an email notification that your comment.was posted.
On the Call History Not Working topic, days were wasted speculating as to what the EXACT email addresses were on the emails from Cox that I WAS receiving, speculating that none of them were from the Cox.com domain. As it turns out firstname.lastname@example.org is the address of the emails received announcing that my bill is now available to view online.
I'll ask some of my neighbors who they use.
Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums. I never signed up for email notifications, but I randomly receive them. The only one I'd received this year was on 8/1 until I received five more since last Friday. I created a Filter Rule to mark them as read and file into a "Forums" folder so that I can monitor when this occurs.
You were rather insistant that your billing notifications were coming from an email address with a different domain. You even got annoyed when I said the email regarding your bill probably came from email@example.com.
Now that we know you're receiving email from @cox.com addresses too, I'm more convinced than ever that the issue is somewhere in your email settings. You may know this already, but just in case, here's a link to How to Set Junk Mail Settings in SBCglobal.net Mail
You need to provide answers when people ask you questions. (There's no reason to remove the periods from firstname.lastname@example.org). You also need to provide all relevant information. Your email provider would have been relevant to anyone not familiar with your issue.
I corrected my earlier reply to you 6 days ago that no emails were from Cox.com with the following to you on the same day:
"The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (email@example.com). When you print the email, the top part with www.cox.com in it doesn't print." This was followed by 3 more examples of emails received with different Cox domains, not relevant here now.
I apologize for letting my frustrations contribute to my lack of civility. I appreciate all the efforts that everyone puts in. But I feel as if I am chasing my tail
I am not an expert with any of this stuff. I am an average user.
But here are your own words in your comment above that I am responding to here, "Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums. I never signed up for email notifications, but I randomly receive them."
So who owns this problem? You never signed up to receive notifications but randomly receive them. I just signed up a few days ago to receive them and but have not received any. So to me it sounds like Cox owns the notifications problem. It has nothing to do with email. It has everything to do with lousy programming and debugging. If Cox can screw this up they can do the same to email responses they send out from their help desk. Or are you telling my I caused this problem by joining the Forum 4 years ago?
When trying to solve a problem I attempt to eliminate any excuses for failure. So when someone suggested I must have marked Cox emails as spam, I deleted all my spam filters. I never blocked any domains.. I put firstname.lastname@example.org in my email contact list, etc. etc, etc.
I have tried to respond to every question. My response to Bruce above about why l removed the periods from email@example.com originally included a comment that other forums sometimes remove valid email addresses from comments and that was my attempt to prevent that from happening with Cox. That part of my reply is not shown above and I probably accidentally deleted it while cutting and pasting during the editing process.
But no matter what I do or say, the problem always come back to being my fault. Block spam - - that's the problem. Don't block spam - - you must have done it and some point and don't remember. You failed to tell us you use SBCGlobal. I've sent 5 emails with SBCGlobal in my address. And I DID eventually put the info in my comments on the Forum. Oh, gosh, if only I had done it sooner the problem would have been solved, but it's too late now. All my fault. Oh woe is me.
Random email notification is a known Cox issue, but it’s irrelevant to your issue.
The reason I suspect your issue may be caused by your email settings is because what you’ve posted hasn’t inspired a lot of confidence. I don’t think you’re lying, just possibly uninformed. For example, it’s been almost four years since you joined the Cox forums, but here are a few of the things you didn’t know:
I believe you when you say you don’t have any spam filters and you’re not blocking domains. I just have no way to be sure you're familiar with all your settings. You could be mistaken. That’s why I posted the "how to" link.
The issue could also be with your email provider, but I don''t belive the issue is with Cox. To my knowledge, there has been no other report of the inability to receive email from firstname.lastname@example.org.
@Becky, would it be possible to confirm the emails that Cox Social Media believe were sent to MasterMyDomain were sent and not returned undeliverable?
Also, on the odd chance that he included some subtle something in his emails to you that could be causing an issue, could you initiate a test email to him from email@example.com (not a reply) with no links or attachments?
All of my settings are default settings and always have been until a few days recently when I tinkered with filters. You are absolutely right, I am uniformed about a lot of stuff, which is why I ask for help.
I have learned how to identify a Cox forum moderator and how to contact Cox Social Media.
I thought it was OK to post firstname.lastname@example.org in this forum until it was blocked in my post on the AT&T forum, and someone who saw it reported it in the Cox forum. So I figured better safe than sorry in starting a new subject, and I did what I did and explained the missing dots for those who might not be smart enough to figure out what I was talking about. I knew if I left the dots out and didn't explain why, someone would say "No wonder he's having problems, he's leaving the dots out and his emails are not being received." Bruce was able to figure it out. You were too. So why is that an issue?
I did not know forum email notifications aren’t available. How could I know?. There's a box to check if you want to receive forum email notifications so a couple of days ago I checked it. Why doesn't some genius put a parenthetical comment next to the box that checking the box doesn't work and leaving it unchecked doesn't always work either. And add a note that other things may not work, such as email replies from Cox Social Media. And since their email address is Cox.Help@Cox.com, why is it called Social Media? Why not call it The Help Desk? It's help I need. If I wanted a friend I would get a dog. This seems to be internal corporate jargon that keeps outsiders in their place. Eschew obfuscation.
I know how I receive billing notifications. They appear in my inbox, every month without fail, unlike the emails sent from Cox Social Media. Same domain. Cognitive dissonance - - some emails from this domain are received and others are not and somehow that's my fault. And I have never marked as Spam any email from Cox regardless of email address or domain, nor have I blocked any emails that had Cox anywhere in the address, nor have I ever blocked any domain...only 3 can be blocked so why bother.
I'm not familiar with all my settings so I undid everything and only have what the defaults are. I only received 2 spams today. One went directly to the Spam folder. The other was in my inbox and I marked it as Spam. Neither had Cox anywhere in the address or subject line. I went to the link you provided. It tells you how to set filters and things. Not interested. By the way, for the few days before all of this started when I did experiment with filters, I set them to send the emails to my Trash folder. Nothing ever appeared there except emails I had read and deleted. I still check it every day to see if something is there that shouldn't be.
In all honesty, I hope someone asks "Have you checked this...?" and it turns out I did something stupid and undoing it fixes the problem. It's almost midnight here, I skipped dinner, and was an hour late taking my blood pressure pills and have wasted a lot of time working on this instead of other important tasks. I just want the problem solved.
I was tolld to include in my emails a link to the Call History Not Working topic on the phone forum and my name, and address. I also included my phone/fax number.
However, on the one phone call I received from Cox, I was told she could not fax me the email from email@example.com because she works remotely and doesn't have access to it, and for the same reason could not post the contents of the email to the forum so I could read it there. It's the information being sent that is important, not how it was sent.
I hope Becky is successful.