Read the forum guidelines
I try to log in to track phone activity and I keep getting a page urging me to sign up for the service. What gives?
Finally got in... unable to view or adjust settings as well as view phone history... "technical difficulties" as well. A little heads-up from Cox would be nice- my sense is that either the system is down or there's upgrade work related to switching platforms.
If Cox had the slightest regard for its paying customers I wouldn't be posting this- I'd have already been informed.
I live in Arizona and it took 4 or 5 tries to finally get in.
The last time I got in everything seemed to be working... gonna test it again in a bit...
Edit: It seems to be up.
I just tried it again and get the "technical difficulties" blurb.
Me too... seems intermittent. No explanation from Cox. As usual us customers can just twist in the wind.
Thank you for your reply and please bear with me- this is a part of my frustration.
You ask for a "screen shot of the error"... there is no error message, it's the screen/page that promotes "Stay on Top of Your Calls with Voice Tools" and "It's free with your Cox Digital Telephone service.". It pictures a young lady gleefully posing with a phone and includes bullet point benefits of the feature:
Voice Tools gives you quick and easy online access to:
Once you use Voice Tools, you'll never look at your telephone the same way again. Order Cox Digital Telephone today to take advantage of everything Voice Tools has to offer!
AT the bottom are two links I can click that read, "Learn More" and "Order Now".
In the address window the URL https://phonetools.cox.com/ is displayed.
I just tried it again and it worked right first time.
Didn't for me immediately but displayed after a couple page refreshes. Couldn't see phone history or settings though... "We are currently experiencing technical difficulties to process your settings request. Please try again." (red font) in both cases. A retry did manage to bring up call history.... once. Second try- red font error.
Edit... the features sometimes display and sometimes don't. Something is up and I do not think support here will be able to help very much. What's needed is straightforward information about what's happening and not enlisting us to refer screen shots of default error messages and other "information" that will cast zero light on what's causing this.