Voice Tools repeatedly down
I try to log in to track phone activity and I keep getting a page urging me to sign up for the service. What gives?
Forum Discussion
Hi Stinkfoot63, what menu path or URL are you using to access Phone Tools after you log in? Is http://phonetools.cox.com the URL of the page urging you to sign up for the service? See if you can access your phone activity via www.cox.com/.../tools.cox. -Becky, Cox Support Forums Moderator
This is happening through multiple paths... including after I log in and access my account then select related links like "call history" or "phone settings". Frankly this response tells me that whatever is going on, Cox in its infinite wisdom has chosen not to inform its own employees- let alone give any sort of heads up to us customers whose job is to shut up and pay our ever increasing bills.
It's somewhat intermittent- though when I actually did get in to Voice Tools there was a technical issue which prevented me from viewing call history.
I'm in Connecticut- if that's helpful or even relevant.
Finally got in... unable to view or adjust settings as well as view phone history... "technical difficulties" as well. A little heads-up from Cox would be nice- my sense is that either the system is down or there's upgrade work related to switching platforms.
If Cox had the slightest regard for its paying customers I wouldn't be posting this- I'd have already been informed.
I live in Arizona and it took 4 or 5 tries to finally get in.
The last time I got in everything seemed to be working... gonna test it again in a bit...
Edit: It seems to be up.
