Voice Tools repeatedly down
I try to log in to track phone activity and I keep getting a page urging me to sign up for the service. What gives?
Forum Discussion
Aaaaand.. I have no voice tools at present.... but I do get that wonderful screen as opposed to an "error"
Wheeeeeeeee!
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Well it just happened to me again, so I hit "My account{ and came to the page with 3 or 4 columns of options, hit Voice Tools, and it went back to the screen you just posted. Took 3 tries to finally get in.
It seems fairly obvious to me that this is a result of ongoing work being performed as the phone system transitions to the new system but Cox, our "friend in the digital age" doesn't think we deserve anything honest in response.
I'm willing to assume the moderators here mean well when they request account information and the "error we're getting" so they can create a ticket but their employer considers the scheduled down times and other work related interruptions to be "privileged information" and deems it acceptable to dispatch us money-monkeys and well-intentioned lower level employees on wild goose chases because there's no real competition for their services... and the way this business model is set up, there never will be for whomever happens to be serving an area
