Voice Tools repeatedly down
I try to log in to track phone activity and I keep getting a page urging me to sign up for the service. What gives?
Forum Discussion
It's back... instead of getting the Voice Tools page with call history, etc. I am sometimes getting the promotional page (with pictured girl on phone)... that instead of any error message.
Something is happening with Cox- whether a product of the protracted ongoing conversion, a maintenance issue, or otherwise, we're left to twist in the wind (as usual) and when we attempt to bring the issue to light we're dispatched on a series of pointless wild goose chase steps- likely because our Friend in the Digital Age® doesn't deem their own employees as deserving of any heads-up information than they do the paying customer.
Aaaaand.. I have no voice tools at present.... but I do get that wonderful screen as opposed to an "error"
Wheeeeeeeee!
Stay on Top of Your Calls with Voice Tools
It's free with your Cox Digital Telephone service.
Cox Digital Telephone customers get free access to Voice Tools. It's a great way to make the most of all your calling features. Interact with your phone anywhere you want, via the web or with the new Cox Mobile Connect app. You can easily manage your call settings, listen to voice mail and view call logs — all your need is your computer or smartphone.
Voice Tools gives you quick and easy online access to:
- Listen to and manage voice mail messages.
- Control feature settings like call waiting and call forwarding.
- Set email notification for new voice mail messages.
- View, print and save incoming and outgoing call history.
Once you use Voice Tools, you'll never look at your telephone the same way again. Order Cox Digital Telephone today to take advantage of everything Voice Tools has to offer!
Well it just happened to me again, so I hit "My account{ and came to the page with 3 or 4 columns of options, hit Voice Tools, and it went back to the screen you just posted. Took 3 tries to finally get in.
It seems fairly obvious to me that this is a result of ongoing work being performed as the phone system transitions to the new system but Cox, our "friend in the digital age" doesn't think we deserve anything honest in response.
I'm willing to assume the moderators here mean well when they request account information and the "error we're getting" so they can create a ticket but their employer considers the scheduled down times and other work related interruptions to be "privileged information" and deems it acceptable to dispatch us money-monkeys and well-intentioned lower level employees on wild goose chases because there's no real competition for their services... and the way this business model is set up, there never will be for whomever happens to be serving an area
