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Your site is literally asking me to pay more for less service

You offer an option to literally pay more money for less speed. stupidest thing I've ever seen. good job!

Here's a screenshot of one of the "upgrade" options:

Also your pop up on the site for a "FREE" internet equipment upgrade is BS. You click the link and it takes you to a page where you have to pay for one of the options. STOP LYING! your service **, too bad you have a monopoly here and I have no alternatives.

  • Hello Mileyvirus,

    I show that this offer is for the Essentials Internet Plan plus Unlimited Data. If you do not already have Unlimited Data, this may explain why the pricing is higher. The Unlimited Data plan has a $49.99 value.

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at

    Tiffany R.
    Cox Support Forum Moderator