Forum Discussion

charangel's avatar
charangel
New Contributor II
22 days ago
Solved

Customer Service loop

Does anyone have any ideas or suggestions for breaking the Cox Customer Service endless loop?

Internet connection is unstable and constantly dropping.

The Cox app and/or Customer support. Reboot the modem and then send out a tech. Tech verifies everything from the curb to the modem (including  the modem) is new. "Have a nice day"

Call back the next week and it's like you NEVER called before. So start anew and repeat the process. It's a mind numbing experience after several months.

Suggestions ?

 

  • LisaH's avatar
    LisaH
    22 days ago

    I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator

  • LisaH's avatar
    LisaH
    Moderator
    22 days ago

    Hi charangel. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

    • charangel's avatar
      charangel
      New Contributor II
      22 days ago

      Lisa, I would if I thought it would help.

      Emailed with CCI in Atlanta office. End result was to send a Technician out last Friday (21st). Result was no issues found at the residence. And here we are once more. 4 drops in an hour.

      What now?

      • LisaH's avatar
        LisaH
        Moderator
        22 days ago

        I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator