Forum Discussion

charangel's avatar
charangel
New Contributor II
22 days ago
Solved

Customer Service loop

Does anyone have any ideas or suggestions for breaking the Cox Customer Service endless loop? Internet connection is unstable and constantly dropping. The Cox app and/or Customer support. Reboot th...
  • LisaH's avatar
    LisaH
    22 days ago

    I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator

LisaH's avatar
LisaH
Moderator
22 days ago

Hi charangel. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

charangel's avatar
charangel
New Contributor II
22 days ago

Lisa, I would if I thought it would help.

Emailed with CCI in Atlanta office. End result was to send a Technician out last Friday (21st). Result was no issues found at the residence. And here we are once more. 4 drops in an hour.

What now?

  • LisaH's avatar
    LisaH
    Moderator
    22 days ago

    I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator

    • charangel's avatar
      charangel
      New Contributor II
      22 days ago

      Lisa,  Thank You!

      I'll give that a shot tomorrow !

      • LisaH's avatar
        LisaH
        Moderator
        22 days ago

        You are welcome. Lisa, Cox Support Forums Moderator. 

  • LisaH's avatar
    LisaH
    Moderator
    22 days ago

    I apologize, I meant that I recommend you send an email back to the person you are speaking to. 

    • charangel's avatar
      charangel
      New Contributor II
      20 days ago

      Well that did not end well. Once I emailed the requested technical data plots as requested, Social Media Team stepped in and requested that I start all over again by having another Technician come out.  Back to endless mind numbing "support" loop.

       

      • LatitiaS's avatar
        LatitiaS
        Moderator
        20 days ago

        Hi charangel,

        Perhaps there has been a misunderstanding.  By no means do we want you to feel as if we are taking you through a support loop.  I believe we just spoke via email, and one of my team members offered you an option to have a technician come out to investigate. 

        I do hope you will take us up on our offer, as we surely what to help.  

        Cox Support Forum Moderator