Forum Discussion

charangel's avatar
charangel
New Contributor II
22 days ago
Solved

Customer Service loop

Does anyone have any ideas or suggestions for breaking the Cox Customer Service endless loop? Internet connection is unstable and constantly dropping. The Cox app and/or Customer support. Reboot th...
  • LisaH's avatar
    LisaH
    22 days ago

    I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator

charangel's avatar
charangel
New Contributor II
22 days ago

Lisa, I would if I thought it would help.

Emailed with CCI in Atlanta office. End result was to send a Technician out last Friday (21st). Result was no issues found at the residence. And here we are once more. 4 drops in an hour.

What now?

LisaH's avatar
LisaH
Moderator
22 days ago

I would send an email back to the person you are speaking to and let him/her know that the issue isn't resolved and ask what the next step is. The person you are speaking with will know what to do to get your issue fully resolved. Thanks, Lisa, Cox Support Forums Moderator

  • charangel's avatar
    charangel
    New Contributor II
    22 days ago

    Lisa,  Thank You!

    I'll give that a shot tomorrow !

    • LisaH's avatar
      LisaH
      Moderator
      22 days ago

      You are welcome. Lisa, Cox Support Forums Moderator.