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Account and EBB program

SINCE JULY I have had to have multiple days lost from.qork because you cannot connect with the correct people they the number or chat.  I am accepted into the ebb program Cox removed it after 3 months and a disconnect several loud conversations with incompetent reps (which is cox fault they are not training their people) hangups . Blood pressure reaching troubling levels finally they fix it and put me back on...but NO just got a call about a disconnect again because THEY DO NOT KNOW HOW TO APPLY BWNWFIT WITHOUT TORTURING THE CUSTOMER... HAVE YOU HEARD THE WORD LAWSUIT...OH NOW IM ALL IN 

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  • Hello anettemv2019,

    I am truly sorry to hear that you have not received the help that you have been looking for in regards to the EBB application. I can understand how frustrating this would be for you. My team would be happy to look into this to find out why the EBB benefits were removed. When you have a chance, can you email our team at cox.help@cox.com with your name, address, and a link to this thread?

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator
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