Cannot Connect to the League of Legends LATAM Servers
Hello, After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below. Some help with resolving this issue would be great as i have been unable to connect for weeks now. Thank you Tool version: Windows 19.Jul.2021 Test start: Sun 12/12/2021 10:18 PM Pacific Standard Time Public IP: status : success country : United States countryCode : US region : NV regionName : Nevada city : Las Vegas zip : lat : 36.1172 lon : -115.0528 timezone : America/Los_Angeles isp : Cox Communications Inc. org : Cox Communications as : AS22773 Cox Communications Inc. query : ///////////////////////////////////// ---------------GAME is LEAGUE OF LEGENDS--------------- ---------------REGION is LATAM--------------- 138.0.15.100 Game Servers (MIA): Tracing route to 138.0.15.100 over a maximum of 20 hops 1 2 ms 2 ms 1 ms 192.168.0.1 2 9 ms 7 ms 7 ms 10.79.240.1 3 9 ms 8 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.120.102.34 5 13 ms 13 ms 14 ms 68.1.4.252 6 * * 14 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 138.0.12.50 Game Servers (SCL): Tracing route to 138.0.12.50 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 11 ms 17 ms 8 ms 100.127.5.90 4 7 ms 8 ms 10 ms 100.120.102.34 5 18 ms 16 ms 15 ms 68.1.4.252 6 15 ms 14 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 13 ms 14 ms 17 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 178 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 173 ms * * 4.68.75.206 10 173 ms 174 ms 173 ms ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 192.64.170.107 Game Servers (NA): Tracing route to 192.64.170.107 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 8 ms 7 ms 10.79.240.1 3 8 ms 7 ms 9 ms 100.127.5.90 4 12 ms 16 ms 8 ms 100.120.102.34 5 14 ms 18 ms 13 ms 68.1.4.252 6 14 ms 13 ms 24 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- Testing to LQ LA1: Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 7 ms 9 ms 10.79.240.1 3 9 ms 9 ms 7 ms 100.127.5.90 4 9 ms 8 ms 8 ms 100.120.102.34 5 14 ms 14 ms 14 ms langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 14 ms 14 ms 15 ms 70.167.151.77 7 17 ms 15 ms 14 ms 172.70.204.2 8 16 ms 13 ms 15 ms 172.65.195.118 Trace complete. ----------------- Testing to LQ LA2: Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 7 ms 7 ms 10.79.240.1 3 10 ms 13 ms 10 ms 100.127.5.88 4 10 ms 9 ms 8 ms 100.120.102.30 5 18 ms 14 ms 14 ms 68.1.4.252 6 16 ms 14 ms 15 ms 72.215.224.171 7 14 ms 15 ms 14 ms 141.101.72.32 8 15 ms 15 ms 16 ms 172.65.247.57 Trace complete. ----------------- ///////////////////////////////////// ---------------GAME is VALORANT--------------- ---------------REGION is LATAM--------------- 192.207.0.1 Game Servers (MEX/MIA): Tracing route to 192.207.0.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 20 ms 9 ms 10.79.240.1 3 8 ms 7 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.123.238.5 5 11 ms 10 ms 10 ms wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 151.106.249.1 Game Servers (SCL): Tracing route to 151.106.249.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 9 ms 9 ms 9 ms 100.127.5.90 4 14 ms 7 ms 9 ms 100.120.102.34 5 15 ms 19 ms 14 ms 68.1.4.252 6 15 ms 13 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 17 ms 13 ms 14 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 173 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 * 173 ms 173 ms 4.68.75.206 10 172 ms 173 ms 173 ms ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 11 208 ms 194 ms 196 ms 206.165.167.42 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- Local Network Info: Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 8.8.8.8 8.8.4.4 8.8.8.4 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wi-Fi: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Windscribe VPN Physical Address. . . . . . . . . : 00-FF-42-89-DD-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes ----------------- Test Complete! 10:31 PM Sun 12/12/20216.5KViews1like27Comments
Account and EBB program
SINCE JULY I have had to have multiple days lost from.qork because you cannot connect with the correct people they the number or chat. I am accepted into the ebb program Cox removed it after 3 months and a disconnect several loud conversations with incompetent reps (which is cox fault they are not training their people) hangups . Blood pressure reaching troubling levels finally they fix it and put me back on...but NO just got a call about a disconnect again because THEY DO NOT KNOW HOW TO APPLY BWNWFIT WITHOUT TORTURING THE CUSTOMER... HAVE YOU HEARD THE WORD LAWSUIT...OH NOW IM ALL IN433Views0likes0Comments
Account and EBB program
SINCE JULY I have had to have multiple days lost from.qork because you cannot connect with the correct people they the number or chat. I am accepted into the ebb program Cox removed it after 3 months and a disconnect several loud conversations with incompetent reps (which is cox fault they are not training their people) hangups . Blood pressure reaching troubling levels finally they fix it and put me back on...but NO just got a call about a disconnect again because THEY DO NOT KNOW HOW TO APPLY BWNWFIT WITHOUT TORTURING THE CUSTOMER... HAVE YOU HEARD THE WORD LAWSUIT...OH NOW IM ALL IN