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So for a while now i’ve had random drops in internet while gaming at night which wasn’t too bad. however, starting about 2 weeks ago these drops are happening throughout the entire day and effecting everything connected to the internet whether it’s hard wired or wireless. i’ve had 2 separate techs come out (one just left about an hour ago because we thought the problem was resolved). the first one changed the modem 3 times and it worked for about 2 hours. the second one changed all the fittings on our coaxial lines and that gave us better speeds so we assumed it worked. but the problem is happening again. everything loses signal and the tv’s begin to freeze until it’s back. the light on the modem also stays white like if everything is working fine. i don’t know where else to go from here.
Interesting, Cox did upgrades in my area recently, and now a get these momentary drop outs as well.
Happens all the time and they don't care. They did a recent upgrade in my area and it is now worse. Must be nice to have a monopoly in my area and I have no other internet options. Fix this soon please Cox, you charge an insane amount and don't provide the services/consistency we pay for.
I have called in with the same issue several times. Cox Support is zero help. The last one simply said, "Well, keep an eye on it." Before that, it was "I don't see any issues in your area." I guess I must be imagining it all, even though movies stop streaming, games stop playing, etc. Add to the issues the prices Cox charges and they will soon lose me as a customer.