Internet drops randomly and frequently
So for a while now i’ve had random drops in internet while gaming at night which wasn’t too bad. however, starting about 2 weeks ago these drops are happening throughout the entire day and effecting ...
Forum Discussion
I have called in with the same issue several times. Cox Support is zero help. The last one simply said, "Well, keep an eye on it." Before that, it was "I don't see any issues in your area." I guess I must be imagining it all, even though movies stop streaming, games stop playing, etc. Add to the issues the prices Cox charges and they will soon lose me as a customer.
Hello @CoxHatesEric,
That's not the experience I want you to have. We can see you're clearly upset & would like to get to the bottom of your issue. We want to make sure you are heard; however, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
That's not the experience I want you to have. We can see you're clearly upset & would like to get to the bottom of your issue. We want to make sure you are heard; however, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
