Internet drops randomly and frequently
So for a while now i’ve had random drops in internet while gaming at night which wasn’t too bad. however, starting about 2 weeks ago these drops are happening throughout the entire day and effecting ...
Forum Discussion
Yeah my internet goes up and down like mad! Been happening for a VERY long time. They do not care yet they take the time to keep raising my bill! I have proof with multiple speed tests over a month but they never seem to want to see the proof.... VERY dissatisfied and the SECOND another company goes in I'll be dropping Cox like nobody's business! Multiple modems, techs coming out. Their infrastructure has to be the problem or they don't know how to test it ou! 157mbps, then 18.3, 16, 27, 9, 179, 36,22,38,172,23,23,18,145,178,15,25,48 etc...get the point?! Ridiculous!
Hi Brunetbj,
I am sorry to hear that you have been having trouble. I am also sorry if we made you feel that we are not interested in fixing the issue. I can assure you that is not the case. If you would like for us to take a look at the account, we would be happy to. To do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread.
David
Cox Support Forum Moderator
I am sorry to hear that you have been having trouble. I am also sorry if we made you feel that we are not interested in fixing the issue. I can assure you that is not the case. If you would like for us to take a look at the account, we would be happy to. To do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread.
David
Cox Support Forum Moderator
